Expedia Group reviews

shifts and hours hard to change shifts once you are on one. They do shift bids but only once or twice a year, computer systems, bonus structure is almost impossible to achieve key factors like handle time are included but systems are slow and outdated you spend a ton of time in aftercall or having a guest hold I dont mean a minute or two I'm talking 30 to 45 minutes

Management does not provide clear direction and doesn't tie company objectives to individual performance. The company is afraid to loose hotel partners so more often than not the company will give into partner demands. Sometimes those demands are pretty excessive. Working with hospitality people can pose its own challenges as they sometimes have higher expectations than necessary. This is a 24/7 job that requires weekends, holidays and nights. If you know what the expectations are going into it you should be fine.