4.0
Oct 28, 2016
Recommend
Business Outlook
Pros
Pockets of really good talent Looking to do new things Recognises when it can improve Good opportunities to collaborate and to gain experience working in different areas / business units
Cons
Often seems to be quite short term thinking, especially around investing in resourcing Usual problems of a large company with contact centre - doesn't listen enough to front line staff, often communication is too corporate and vague, often doesn't really put its money where its mouth is when it talks about valuing customers, colleagues, and clients