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      Experian

      Engaged Employer

      Experian reviews

      4.1

      80% would recommend to a friend

      (5,683 total reviews)
      avatar

      Brian Cassin

      88% approve of CEO

      74% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.0

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Senior management

      Experian has an employee rating of 4.1 out of 5 stars, based on 5,683 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Jul 14, 2020

      Not a progressive or diverse company

      Key account manager
      Recommend
      Business Outlook

      Pros

      Some great people to work with

      Cons

      Senior management and above are predominantly older white men who have been at Experian for yonks and have an obsession with unnecessary time-wasting powerpoints. Very disorganised company and not open to change or improving policies or processes. Induction was non-existent, which meant that after 1 year many of us felt that we had big knowledge gaps. Awful experience for anyone new joining this company. Lack of career progression as the people in middle management and above never leave.

      avatar
      Experian Response
      5y
      Thank you for taking the time to leave a review and we’re pleased you felt you were surrounded by great colleagues. Diversity and Inclusion are absolutely core to our people strategy and have been for some time, particularly making sure we get the balance right at our senior/executive level and ensuring leadership is reflective of the broad, diverse range of employees who work with us. Over the last year or so we have launched a number of initiatives to further develop female talent in the workplace, such as the ‘Women in Experian’ network and a number of tailored development programmes, plus some great work launched by our Wellbeing team around Pride, belonging in the workplace and the education, use and importance of pronouns. That said, we take your feedback on board and please know that we are committed to ensuring that Experian continues to make strides in the diversity space in every aspect, whether it be gender, ethnicity, neurodiversity and more. If you’d like to discuss this further we welcome any and all feedback around our D&I strategy so please do feel free to get in touch directly. Our policies and processes are often reviewed across different departments and efficiency and accessibility for colleagues and customers is at the forefront of our strategy. We are continually seeking to improve and again welcome any feedback here so thank you for sharing your thoughts. Lastly we’re sorry to hear that your induction experience was not at the world class level we expect. We have a number of resources available to new joiners in the UK including digital welcome packs and training sessions, First Day checklists and guides, and Managers are provided with detailed guides and tips to provide new joiners with the best start possible. We are currently running a number of workstreams to further enhance the new joiner experience and your feedback is an important part of this and will be shared to shape future plans – we appreciate onboarding is especially critical in the current climate as employees join us entirely remotely. As a large global company, we do have processes in place that may slow down the implementation of change, but we are constantly working to improve and innovate in any way we can. We're always open to your comments and suggestions, so thank you again for leaving them!
      1.0
      May 31, 2020

      Dreadful management, dismal outlook, zero progression prospects, zero flexibility

      Technical support analyst
      Recommend
      Business Outlook

      Pros

      Looks good on my CV

      Cons

      I would give 0 stars if I could but the lowest I could go was 1 star. Throughout my time at Friars House London, I was in a team managed by two young inexperienced line managers. The best day of my career at Experian was when I handed in my badge and laptop on my last day. The first line manager was clueless and had no idea what was going on in our daily work lives and also had an ego and could not take any criticisms and had very poor people management skills. The second manager who succeeded him had a good idea of what was happening in the team and had better people management skills but often had her hands tied by senior management and found it hard to keep everyone happy. Flexibility was non-existent. There were mechanisms in place to make this role flexible and agile but both my line managers and senior management refused to let that happen and had us turn up and leave at a set time every day, which was one of the major reasons I left. Career progression was also non-existent. For university graduates like me, we see this entry-level job as a stepping stone, so after a little more than a year, I started getting sick of it and as there was no room to progress internally, I moved onto pastures new and made the best decision of my life back then to leave. Senior management were ineffective. They had high expectations and yet were good at creating barriers for us. The P4G was a fairly bad ratings system but at least it somehow got the job done. It was replaced by "Elevate" which was a mess and a fiasco, not only useless, it also took up a lot more of our precious time that could have been used for our personal development. I got the same rating whether I worked my socks off or did just the bare minimum to get the job done. Over time, I saw no point in giving my all so I did the bare minimum. The rating system is flawed and does not reward hard work. All in all, if you are a junior employee at Experian, get the FTSE100 experience and stick it on your CV then leave.

      avatar
      Experian Response
      6y
      Thank you for taking the time to leave your feedback. One of our priorities particularly at this time is flexibility and understanding – we have made changes to ensure that working from home can be accommodated as much as possible for all of our roles. In some instances, for example, a customer service role with contracted service hours, flexibility can be trickier but we have fully transitioned to working from home, and feedback from our colleagues suggests this has gone very smoothly. Progression is a big area of focus for us, and managers within this department have all completed further training and guidance in line with the Experian learning programs on how to coach and get the best from their teams. Further to this, we do try and cultivate a culture of transparency around career goals and actively having discussions in individual 1:1s and team meetings around progression, particularly as we have a lot of colleagues who find our customer service roles as their first step to growing within Experian. Whilst we appreciate re-organization is a change, this has opened up new career pathways from a number of teams into other areas and is supported by our senior leaders. Thank you for your feedback regarding Elevate, our tool that is used to capture goals and personal development. Full training and support is provided to ensure the tool best supports objective setting and achieving development goals. Feedback from our employees suggests that Elevate is proving to be a critical tool in setting and measuring goals and aiding development conversations, and as part of our manager training have made strides to ensure this is a valuable activity. That said, we’re sorry to hear that this was not your experience at the time of your employment. Our priority is ensuring that our people-first culture is continually improving to provide the best possible experience for every employee. As a global company, we do our best to come together as One Experian to collaborate and innovate but we know that progress is a continual process that we will continue to work towards. Thank you again for your feedback as we truly translate these comments into our actions. -Senior HR Representative
      2.0
      May 13, 2020

      Not for everyone

      Ui/user experience designer
      Recommend
      Business Outlook

      Pros

      The company as a whole is great and generally cares about their employees.

      Cons

      Being a designer in ECS is difficult because they have given anyone stakeholder presence no matter the project or their level. PM's control 80% of the designs going out. A designer has been given a golden key by the VP to destroy any design for the worse. They will even put it in their portfolio as their own. Prepare to be backstabbed.

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