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      FARFETCH

      Engaged Employer

      FARFETCH reviews

      3.4

      50% would recommend to a friend

      (1,913 total reviews)

      Bom Kim

      29% approve of CEO

      33% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.0

      Career opportunities

      2.8

      Senior management

      FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jul 24, 2023

      Neither a tech company or a fashion company

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      So much bureaucracy that it is relatively easy to do nothing if you wish

      Cons

      A lot of middle management and bloat given the company hasn't been around very long. Many employees don't even know who to escalate topics to as there is no clarity around job scope or accountability with cross-functional departments. Leadership seems to lack a clear strategy or connection with the day-to-day of their product. Communication is not transparent across the organization. Poor processes and inefficiencies are particularly acute for Tech and Product. There is so much tech debt, fragile cloud-based infrastructure and lack of process that a critical feature could take years to be delivered - and when it finally is released, it's done so in the least user-friendly way possible (and likely with bugs!). Recent re-orgs have put all of the investment into positions in Portugal and Brazil, yet all of the recent brand partners are American. There is a complete disconnect with how the market operates or level of expectation required to work in the market. Leadership has little familiarity with luxury, retail, fashion or beauty... yet it positions itself as a marketplace for these products and wants to build SAAS products to service them.

      avatar
      FARFETCH Response
      2y
      Thank you for taking the time to share your feedback with us. We value your insights and are committed to continuously improving our organization. We understand your concerns regarding the challenges presented by middle management and operational inefficiencies. We acknowledge that clear communication and accountability are essential for a successful cross-functional environment. We are actively working on enhancing our strategy alignment and fostering a transparent and open communication culture across the organization. We are aware that change and recent re-organizations create some unsettlement but we always do our best to support our people. We genuinely value feedback, so be assured that all suggestions are thoughtfully considered.
      1.0
      Mar 25, 2020

      Lies about pay

      Team leader
      Recommend
      Business Outlook

      Pros

      Office is nice. People are nice, considering they have no idea what’s happening.

      Cons

      The recruiter lied about my salary when I joined. No bonus because the company was doing poorly. Didn’t matter what I did. I started looking elsewhere. Management told me they would match that salary so I declined the other job, then they refused to raise my pay.

      avatar
      FARFETCH Response
      6y
      Hi, thank you for sharing your feedback with us. We're very concerned to hear about your experience and would like to resolve any issues as quickly as possible. We work hard to reward all Farfetchers with a fair and competitive package - with salary, benefits, equity and bonus all making up our approach to total reward. Please contact our Head of People UK (jessica.coelho@farfetch.com) to discuss this further. Thank you.
      1.0
      Feb 15, 2019

      Good if you like superficial superficial people

      Costumer service
      Recommend
      Business Outlook

      Pros

      The benefits are pretty good, but payment ain't. Also the costumers are pretty easy to deal with. At least in the German and Spanish area.

      Cons

      The trainer is more concerned in sharing "fake" Hollywood stories and trying to be funny to get aprovement then actually get to the point. Be aware you might not survive the onbording if you don't play along. Happend before. If you pass that, you have to deal with the TLs. Team leaders are totally clueless, but walk like stars just because they work for farfetch. This is specially the case if they on board since the beginning. Once there was downtime that went for 2-3, some TL that was next to us had the nerve to ask what was going on, after 3 hours. You have to deal with superficial people and share fake love otherwise you get marked, and will get fired. You can be the best on your team. It really doesn't matter at all. So be prepared for that. Oportunities to grow are pretty non existent, so don't even think about that. Unless you willing to go the extra mile. See previous point. Other additional caveat might be the system itself. Just poor and slughish. For an IT company, kinda impressive. Also in high season you will be non stop on the phone with just 1min wrap up time after a call like it was farfetch 2008. Manageable, but totally non sense. In the end, I resigned, happily!

      avatar
      FARFETCH Response
      7y
      Thank you for your valuable feedback, it's essential for us to continue improving as a business. We're sorry to hear your thoughts about the team culture, as we often receive positive feedback about our amazing people and "todos juntos" spirit. With regard to career development, we aim to provide all Farfetchers with growth opportunities through our extensive Learning & Development offering and structured annual performance review process. We will take on board your feedback and continue to make improvements and champion our inclusive culture to make sure that everyone has a happy journey with us.
      Viewing 55 - 57 of 1,913 Reviews
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      ReviewsFARFETCH reviews

      Glassdoor has 2,393 FARFETCH reviews submitted anonymously by FARFETCH employees. Read employee reviews and ratings on Glassdoor to decide if FARFETCH is right for you.