FARFETCH reviews

3.4

50% would recommend to a friend

(1,913 total reviews)

Bom Kim

29% approve of CEO

33% positive business outlook

FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Sep 13, 2023
Recommend
Business Outlook

Pros

Work/life balance Multi-brand exposure Some really great colleagues/friends

Cons

This company was great (years ago) but of course with shareholders, the mission to please them rather than the employees that actually drive the business takes precedent. Many talented people have left over the years, a positive company culture no longer exists, once existing perks have been diminished or decreased, and morale has tanked. It truly lacks vision and talented leadership (just because you hold a management title, does not make you a leader). Sales targets are high and unattainable and the commission structure needs resuscitating.

2.0
Sep 11, 2023

Don't get fooled

Recommend
Business Outlook

Pros

Free food at the office Bus to office

Cons

As many of my colleagues previously mentioned on other reviews, the company is forgetting its own values. The town hall with CEO was a show of horrors, I couldn't believe what I was witnessing. The idea, raised by other people, of forcing employees to resign to avoid more layoffs looks too farfetched but you can almost believe... I joined a couple of months ago with some positive feedbacks from people working at the company. But a lot has changed since then. On the hiring process I was told that although the policy, I wouldn't need to go to the office and that it was a benefit for people living far. That I could even work abroad. I prefer hybrid model and asked if I could use the Boavista office as it was the best option to commute. Positive answer. Well, that office closed not long after I joined and I was said by other employees that the plan was known since last year. One of the lies. As mentioned before, company is forcing people to return to office 2 days a week in days that will be mandatory because there is not enough space for people to go in when better suits them. Not clear what will happen to people living in the islands or remote locations. Further, they advised that Boavista office was being closed because of the lack of occupancy and in the next month they force people to return to office?! If you are joining in a junior position, maybe not a bad place to start. But if you are joining with already some experience, you might want to know more about your team and the management style. Or just run away. The company looks better from outside. I accepted a pay cut to join Farfetch because I wanted more worklife balance, but I made the move based on a lot of lies/ false expectations. Maybe I was not lucky with my management. They lack experience. They don't have the knowledge and will dismiss any contribution that is not aligned with what they think it is best. This means wasting a lot of resources to try to make it work and months later, having to re do it. I believe that I should have been advised that althought the job title was the same, from what they heard in the interviews, it would be a step back in my career. I had the decency to do that to others when I was in the hiring position. I was manipulated with a lot of half trues. Also, I don't understand how rotation can be so high in a team and no one investigates the reason behind it. Other things that you might consider useful before you start: You have to work with Google sheets, no office licence granted Available trainning is Udemy. Very few get paid certifications. You have to use your own phone and plan for oncall. I asked for one and they made a big deal. You do not receive a headset when you join. I think they now grant to people if asked but as most of people don't have headset with noise cancelling, the meetings are very noisy. There is not a lot of money to do anything. No training, no investments, no resilience... They only give you the contract to read in the day you start! Oncall pay is low and it is not rare, more to daily If you are still thinking to sign a contract with Farfetch, have everything written. Don't allow them to tell you one thing to two months later everything is changed. Even the small things, send an email for them to acknowledge that they have agreed with that. In the town hall it was said that people built wrong expectations about working model but I was hired this year and I am pretty sure about who built the expectations. If you can not have things written, don't trust they will last in time. Be carefull with family arrangements you make, they don't give you a lot of time to prepare for changes.

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FARFETCH Response
2y
Thank you for sharing your detailed feedback and perspective. Flexible Working has gone through a significant evolution since 2020, when we experienced the closure of offices and the world at large. Over the past years, we have been learning and adapting. While we want to remain committed to flexibility, we believe in the quality of "in real life" connections as a cornerstone of trust and culture, and that's why we have moved into an approach that requires that our people work a minimum of 2 days per week from the office. From our perspective, this is a balanced approach that keeps a level of flexibility while appreciating the social element of work, which is so important in organisational culture. We regret that you have had different expectations regarding flexibility. We want to assure you that your voice is heard and invite you to take this conversation offline with your manager and people business partner. Regarding internal communications, our vision is to promote open and transparent communications that is why we regularly promote company-wide all hands and want to ensure our people understand the reasons behind all decisions made. Thank you again for sharing your thoughts.
2.0
Aug 25, 2023
Recommend
Business Outlook

Pros

- The company has big challenges to solve which provides a great learning experience. - The environment can be good, or really awful depending on the team. - Some brilliant, smart people have worked here.

Cons

- Values and culture just for show and swiftly thrown out the window when leadership feels like it. - Instead of looking for ways to improve the business, leadership looks for ways to annoy people so they leave without severance. - A lot of egos who will block progress just so they present themselves as doing something. - IT infrastructure is hanging by a thread 24/7 - Leadership out of touch with the reality of being a regular person. - Many empty promises. - Moral is abysmal after many failed business decisions. - Salaries have stagnated and benefits have been stripped away consistently. - Management laughs in the face of employees problems.

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FARFETCH Response
2y
Hi. We would like to express our appreciation for your honest feedback. We are committed to continuously improving our organisation, and your input is invaluable in helping us identify areas where we can improve. We are sorry to hear that you feel our values and culture are not consistently upheld but rest assured that we are committed to fostering an environment where our values are not just words but are a true reflection of our actions and leadership behaviours. We promote a psychologically safe environment and give all Farfetchers the opportunity to speak up when something isn’t right, using the appropriate internal channels.
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