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      FARFETCH

      Engaged Employer

      FARFETCH reviews

      3.4

      50% would recommend to a friend

      (1,913 total reviews)

      Bom Kim

      29% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Jun 30, 2019

      Customer Service - Los Angeles

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Family lunch every Wednesday. Work events Snacks Nice office Employee discount

      Cons

      Overworked & Underpaid. Draining back to back phone calls that never end. Unrealistic expectations Timed bathroom breaks. High school like environment. No culture. Scammed out of bonus.

      avatar
      FARFETCH Response
      6y
      Thank you - it's really important for us to receive your honest feedback. We're happy to hear about some of the great benefits you experienced as part of our team but we're sorry to hear your negative feedback. We work hard to make sure that every Farfetcher feels valued and autonomous in their role and we're sorry that this wasn't your experience. We'll continue to work on this and improve for the future.
      3.0
      Dec 29, 2017

      Not the best company to work anymore

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Good benefits, good environment (minus management) No need to work over-hours, it's encouraged to go in and out on time and not the other way around. There's a lot of mutual help and it's encouraged.

      Cons

      It's a fast growing company and for someone who's not used to CONSTANT changing it's not a good place. Management is not very good, they are still learning. You only grow in the company if you have friends in the right place, otherwise you'll be stuck. Below average pay.

      1.0
      Sep 9, 2024

      Terrible management, complete destruction of value

      Senior manager
      Recommend
      Business Outlook

      Pros

      Farfetch was once a promising company, but now it's just a sinking ship. Terrible old management destroyed the value and now new management from South Korea has no clue how to deal with that. It used to have a good culture, while the growth opportunities were always limited and based purely on loyalty and friendship with management.

      Cons

      The worst and most useless people from local teams who did nothing in the past all got promoted because most of the UK team refused to work in such a toxic and unproductive environment. The new management decided to promote the most useless people who have done nothing for the success of the company. They have been sitting in local roles for many years and just watching from the sidelines, now many of them have "global" in their title. The atmosphere in the company has become unbearable. Constant accusations, shouting, and unprofessional behaviour in meetings have become the norm. The best people are leaving the company of left already.

      Viewing 82 - 84 of 1,913 Reviews
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      ReviewsFARFETCH reviews

      Glassdoor has 2,394 FARFETCH reviews submitted anonymously by FARFETCH employees. Read employee reviews and ratings on Glassdoor to decide if FARFETCH is right for you.