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      FARFETCH

      Engaged Employer

      FARFETCH reviews

      3.4

      50% would recommend to a friend

      (1,914 total reviews)

      Bom Kim

      29% approve of CEO

      33% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.5

      Culture & values

      3.4

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Senior management

      FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      May 18, 2022

      Ready to be let go?

      Customer operations technician
      Recommend
      Business Outlook

      Pros

      Good benefits scheme for non-temporary employees; Some flexibility when it comes to working hours, normally pre-discussed with management and only under special circumstances (i.e. you need to leave early for a medical appointment, but you'll compensate that time later in the day/week).

      Cons

      Micromanagement; Supervisors spend more time in meetings than supporting their agents; Supervisors agree to everything their higher management requests, even though they don't really know the core of what agents do (in terms of company procedures). Most of the changes are not even feasible, but they agree to them, compromising the team's work and well-being; Lack of quality evaluations, they're only focused on the number of cases you solve per day; Agents are pressured all the time and supervisors imply that your job is at risk, instead of actually helping you increase your productivity and be better at your role; People are afraid to speak up to their supervisors, as suggestions are often rejected or even forgotten; Fake one-year term contracts, as they're constantly letting people go and hiring new agents; Either you force yourself to have a "sheep" mentality and agree to everything, or you're seen as an outlier who's not fit for Farfetch's values; No room for growth within the team OR the company.

      avatar
      FARFETCH Response
      4y
      Thank you for taking the time to write us a review. We are very sorry to receive your negative and concerning feedback about our management team and development opportunities. At FARFETCH, we proudly offer numerous global training programmes for managers and senior leaders and work hard to provide a consistent, fair and transparent career development process through our GO FAR framework, ensuring that everyone at FARFETCH can thrive. These will continue to be priorities for us. We will consider your feedback and work to improve the experience of our people.
      2.0
      Mar 25, 2022

      I dream of quitting this place

      Commercial manager
      Recommend
      Business Outlook

      Pros

      Online udemy courses for free.

      Cons

      Low pay, little room for growth. I have not learned much in my time here, nor have I been promoted even though I’ve performed well since day 1. Managers and upper management do not evaluate on an individual basis, and it is clear how disingenuous certain managers are.

      avatar
      FARFETCH Response
      4y
      Thanks for taking the time to share your feedback with us. In the past few years, we have been focusing on improving communication and transparency so that every Farfetcher has a clear understanding of our GO FAR framework for our People processes, this includes salary and career growth opportunities. We're sorry this hasn't been your experience with us. We will take your feedback into account and continue to focus on improving the journey for every Farfetcher.
      2.0
      Aug 24, 2021

      More bureaucratic than public services

      Data scientist
      Recommend
      Business Outlook

      Pros

      Environmentally conscious, great benefits package and a good work environment even from home. The last bit is based on my own team, but I've heard horrors from colleagues in other clusters.

      Cons

      Prioritizes processes over people, which might be an understatement. It's hard to get anything that requires infrastructure or security approval done in less than a month. If you're considering Farfetch, be sure to ask if the team has complete ownership over their ecosystem or you will find yourself looking at Glassdoor reviews again very soon. Upper management ignores the fact that things must change, even when the turnover rate is going through the roof. They have been insisting in the same solutions over and over again, with the same outcome.

      avatar
      FARFETCH Response
      4y
      Thank you so much for your honest and valuable feedback. We're very sorry to receive your review and would like to invite you to continue the conversation with your local People partner, who will be able to support you further. Our people are at the centre of everything we do. We're pleased to offer numerous global training programmes for managers and senior leaders at FARFETCH, which we will continue to focus on. We're committed to providing a happy and exciting experience for all our Farfetchers, focusing on their wellbeing. We hope to improve your experience as quickly as possible.
      Viewing 142 - 144 of 1,914 Reviews
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      ReviewsFARFETCH reviews

      Glassdoor has 2,396 FARFETCH reviews submitted anonymously by FARFETCH employees. Read employee reviews and ratings on Glassdoor to decide if FARFETCH is right for you.