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      FARFETCH

      Engaged Employer

      FARFETCH reviews

      3.4

      50% would recommend to a friend

      (1,913 total reviews)

      Bom Kim

      29% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Feb 15, 2019

      Good if you like superficial superficial people

      Costumer service
      Recommend
      Business Outlook

      Pros

      The benefits are pretty good, but payment ain't. Also the costumers are pretty easy to deal with. At least in the German and Spanish area.

      Cons

      The trainer is more concerned in sharing "fake" Hollywood stories and trying to be funny to get aprovement then actually get to the point. Be aware you might not survive the onbording if you don't play along. Happend before. If you pass that, you have to deal with the TLs. Team leaders are totally clueless, but walk like stars just because they work for farfetch. This is specially the case if they on board since the beginning. Once there was downtime that went for 2-3, some TL that was next to us had the nerve to ask what was going on, after 3 hours. You have to deal with superficial people and share fake love otherwise you get marked, and will get fired. You can be the best on your team. It really doesn't matter at all. So be prepared for that. Oportunities to grow are pretty non existent, so don't even think about that. Unless you willing to go the extra mile. See previous point. Other additional caveat might be the system itself. Just poor and slughish. For an IT company, kinda impressive. Also in high season you will be non stop on the phone with just 1min wrap up time after a call like it was farfetch 2008. Manageable, but totally non sense. In the end, I resigned, happily!

      avatar
      FARFETCH Response
      7y
      Thank you for your valuable feedback, it's essential for us to continue improving as a business. We're sorry to hear your thoughts about the team culture, as we often receive positive feedback about our amazing people and "todos juntos" spirit. With regard to career development, we aim to provide all Farfetchers with growth opportunities through our extensive Learning & Development offering and structured annual performance review process. We will take on board your feedback and continue to make improvements and champion our inclusive culture to make sure that everyone has a happy journey with us.
      1.0
      Feb 11, 2019

      Improvements can be made

      Cs advisor
      Recommend
      Business Outlook

      Pros

      Great health benefits, commuter benefits are nice (if you Metro), DTLA location is in the center of it all

      Cons

      Communication is poor, systems are poor (for a "tech" company"), internal comms are slower than the tech systems,

      avatar
      FARFETCH Response
      7y
      Thank you for your positive feedback around our benefits and office location! With regard to your comments around our systems and communications, we appreciate your concerns and we're continuously working to make improvements. For example, we have recently developed "Internal Apps" to make sure that every Farfetcher can easily access our internal tools in one click. We also want to assure you that our hiring process is both structured and challenging to make sure that we're recruiting the best people to help us grow our revolutionary business!
      5.0
      Feb 6, 2019

      Great company, excellent environment

      People team
      Recommend
      Business Outlook

      Pros

      Everyone has a voice. It's a great opportunity being inside such a company and see how it is growing. Learning everyday

      Cons

      The company is still young (10 years) even if we have done a lot of things already. We are still learning from mistakes and implementing new procedures

      avatar
      FARFETCH Response
      7y
      Thanks for your feedback - we're passionate about creating a culture where everyone has a voice and our people are learning everyday, everywhere! We agree that there's still lots for us to do and we hope that we can keep revolutionising together.
      Viewing 1732 - 1734 of 1,913 Reviews
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      ReviewsFARFETCH reviews

      Glassdoor has 2,394 FARFETCH reviews submitted anonymously by FARFETCH employees. Read employee reviews and ratings on Glassdoor to decide if FARFETCH is right for you.