FARFETCH reviews

3.4

50% would recommend to a friend

(1,912 total reviews)

Bom Kim

29% approve of CEO

33% positive business outlook

FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Jan 28, 2016

CRM Analyst

Recommend
Business Outlook

Pros

Not pretentious. Genuine colleagues that created a good atmosphere.

Cons

Rapid growth was not managed properly. Some people were overstretched and other teams were crowded.

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FARFETCH Response
10y
Thanks so much for your review, it’s always great to see such positivity but we also really appreciate feedback on areas for improvement. It’s always challenging to ensure rapid growth is managed in the best way and we take a lot of pride in hiring exceptional Talent, even if it may take a little longer! As you’ve mentioned we could have managed this better so as we continue to grow we are developing a more robust headcount and workforce planning process to manage this – hopefully eliminating those growing pains!
2.0
Jan 27, 2016
Recommend
Business Outlook

Pros

- Pay Well - Beautiful new London Office - Free trips to Portugal

Cons

- Severe management issues. Farfetch has evidently struggled with rapid growth, putting people into management positions who really shouldn't be there. Thus many of the 'managers' I encountered simply couldn't manage. - Lack of Company culture. This is why I decided to leave - Farfetch think they have this great startup culture when in reality it is simply a part of the corporate machine. Coming from a true startup, I was sold this startup dream. In reality the office was dead quiet with no atmosphere, I was chastised for looking at Facebook once every 2 hours, and everyone treated one free beer on a friday like jesus himself was offering wine to the masses. - Farfetch is a tech company, not a fashion company. The majority of the people I met thought they were in the fashion world and felt they were god's gift to the world with their eclectic fashion sense. In reality this doesn't translate at all well to tech. You end up with a company of people dressing in ridiculous attire who don't have a clue about their job because they're only there for the free discount. - The old guard are in control. Joining as a new hire, there is an immediate air of "them vs. us". Of those that have been there since Farfetch was small, vs. those of us who have joined in the new wave of hires. That old guard believe they are superior in everywhere and HR & the high-uppers appeared to give them much lee-way. They would socialise in their own circles, and us new hires forced to socialise in our own circles. This certainly contributed to the lack of culture. There was no team mentality but a strict hierarchy borne through this social separation - this all created a toxic atmosphere.

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FARFETCH Response
10y
Thanks for your feedback and honest opinions on Glassdoor as it allows us to see what we are doing well, and what we still need to improve on. It sounds like the office, travel and compensation have been positive but we still need to work further on management and culture. We have launched 'Learning Labs' in the last twelve months (Farfetch Learning & Development program) and plan on investing more development in our managers as we continue to grow. We are also working on bringing our 'fashion meets tech' company culture alive through our employer brand and what that means for all Farfetchers.
5.0
Jan 22, 2016
Recommend
Business Outlook

Pros

Cool new office in London, great 'real' people, fast growth. So much opportunity to do new and exciting things in my role that I never had in other companies. New benefits scheme and a real interest in the company values. Amazingly diverse culture!

Cons

Catching up with our fast growth so we don't always have all resources and structure available.

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FARFETCH Response
10y
Thanks so much for your review. It is fantastic to hear what you enjoy about working at Farfetch, especially having an opportunity to focus on our 'Be Revolutionary' company value. We will continue to invest in resources and listening to people through open feedback and our regular Pulse surveys.
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