FARFETCH reviews

3.4

50% would recommend to a friend

(1,912 total reviews)

Bom Kim

29% approve of CEO

33% positive business outlook

FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 20, 2017

No Growth

Recommend
Business Outlook

Pros

Employee discounts Summer Party Christmas Party Free Family Lunch

Cons

Management Favoritism Only want “Yes” employees No upward growth opportunities Lack of managerial experience Lack of professionalism Lack of communication Lack of being revolutionary Group Think

1.0
Dec 18, 2019
Recommend
Business Outlook

Pros

- Nice office - Good people working there - Meals and equipment - Technology stack

Cons

- Low salaries; - High employees turnover: I saw very unhappy people working there. This is the first place I have seen people wanting to leave the company before completing three months. And there are a lot o people that are just waiting the best opportunity to leave and a lot that already left the company. - People don't want to grow their career there: There are a lot of people who don't want to get a leadership position because they don't want to follow a toxic leadership way. And those who accept the challenge will begin to get sad because they will need to do a lot of things that they disagree, just to follow this pattern. - Micro management: Good luck in your first team. In some teams, you will need the approval of the "owner(s)" of the code to do a simple if; - Bad code review: The "owner(s)" of the code will make you refactor the name of a variable/method at least 3 times, with a more "meaningful name"; - Not clear definition of done: The Jira Cards only have a Title; - Not agile: There are teams that think that having an agile coach will not help the team in anything; - Not clear evaluation: The way they evaluate your work is not objective. Sometimes they will use a behavior as a bad thing, while other times they will say that the same behavior is required for your position. Also, they will check your Git for measure your performance but without informing you before, so no matter if you talked about something, if it is not reflected on your Git, is like you didn't do it at all. - Ignore your knowledge Your previous knowledge is nothing at Farfetch. You will need to be shaped based on the Team's way. Don't try to think too much, because they have already thought in all cases; - Doing the same thing trying to solve the same problem, expecting to have a different result: You will usually see a red pipelines during all sprint, and the solution will be just "fixing" the pipeline. - They use feedback against you: If you give a feedback, be prepared that can be used against you. - Don't try to change the team: There are a lot of people who failed in the process to change the team. Some of those with "hidden" reasons. - They use threat against you: If you make a suggestion to improve a team's process, you will be threaded with this suggestion, and you will get the blame if something goes wrong with your suggestion. Your suggestion will be a law from then, and you must be the only person responsible to make the new suggestion work. - Management will not say that they are wrong: Everything was your fault. Managers think that they are perfect. - No transparency on employees contracts: There are kind of contracts in Portugal. Also, there are hidden contracts that you will need to sign on your first day; - No transparency with salaries: There are difference between salaries, based on the same position and responsibilities. Besides, if you think the bonus as a part of your salary, think it twice. There are some hidden rules to give you a bonus; - No transparency with benefits: The stocks rules aren't clear. Some people with the same salary will get the less stocks than the others; - Bad understanding of Farfetch's values (Todos Juntos): Some managers think "Todos Juntos" as the team only. They will say that they are cleaning live and the other teams only do mistakes. - Bad understanding of Farfetch's values (Be Human): Some managers think "Be Human" is to create a "family" at Farfetch, on which everybody do every single thing together. If you don't want something like this, you are wrong. - Dismissals in Christmas/End Year period;

avatar
FARFETCH Response
6y
Thank you for providing us with your detailed feedback and we're sorry to read about your negative experience. In our most recent engagement survey (Nov 2018) we received a happiness score of 84% - demonstrating Farfetchers overall passion, satisfaction, and connection in the workplace. We truly care about our people and try to live our values every day and we'll continue to work on improving for the future.
1.0
Mar 15, 2019
Recommend
Business Outlook

Pros

-Family Lunch on Wednesdays -Generous benefits such as birthday paid time off & paid time off for volunteer work -Stocked kitchen with fresh fruits and coffee -Beautiful & brand new office in Downtown Los Angeles

Cons

-Little to zero opportunity for growth/career advancement when starting at the bottom as a Customer Service Advisor. -This place of work is the perfect fit for someone who is only looking to pay their rent and have a little bit leftover. -This job will consume and drain you of any leftover energy to pursue other endeavors as this position requires you to rotate between three different schedules (8-5, 9-6, 11-8) and require you to also work weekends and sometimes overtime. -Simply put, there is just much more work than there are employees so this department will constantly be scrambling to fill the position just to get the work done. -Be aware that there is no such thing as seniority in this department at Farfetch. You can dedicate two years of your working life here and you will still be on the same level as the new hires who have been there for two weeks. -Turnover rate is extremely high. I have worked multiple customer service positions, from bank corporations to retail furniture to now luxury retail and can confirm this is the worst case I've seen. -There is no recognition and/or appreciation for those who choose to stay despite the hostile environment. -Morale is so low in this department yet management still finds it okay to micromanage and push their employees to meet quotas or else risk losing their job. -At the end of the day, you will still have a job so my advice is, do not kill yourself by pushing to meet their minimum requirements. Just relax and do what you can. -Ultimately, your paycheck will not change nor will you receive a bonus for exceeding your quota. -Lastly, do not take this job if you have not already accepted the fact that this is as far as you will get in terms of career growth with this company.

avatar
FARFETCH Response
6y
Thanks for your review and your positive feedback about our generous benefits and office environment! We're sorry to receive your negative comments and we'll be sure to use your feedback to continue to make improvements for the future. With regard to career development, we're working hard to make sure that every Farfetcher has a rewarding and inspiring journey with us. We're also passionate about making sure that our people are happy at work. In our most recent engagement survey, we received an 84% happiness rating. This means that 84% of our global Farfetchers indicated that they felt overall passion, satisfaction and connection in the workplace. We're sorry this hasn't been your experience so far but we'll continue to work hard to make Farfetch a happy place to work to hopefully improve your experience with us.
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