FARFETCH reviews

3.4

50% would recommend to a friend

(1,913 total reviews)

Bom Kim

29% approve of CEO

33% positive business outlook

FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,913 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Mar 8, 2019

Just don't go there

Anonymous employee
Recommend
Business Outlook

Pros

- Flexible working hours - Junior team members are extremely nice and hard-working - Positive company culture (at a surface level)

Cons

- Positive company culture is purely at surface level - after only a few weeks on the job I could see just how political the place was, there are 0 consequences to bullying and harassment cases - Consistently compare themselves to tech companies (Google, Facebook, etc) yet refuse to dedicate any real investment into training current employees, promoting them, etc. again it's all at surface level - Zero reward for being a high-performance employee - no merit salary increases, stock refreshes and incredibly hard to get promoted (managers are often brought externally) - Lack of common sense across the company, especially within senior management

avatar
FARFETCH Response
7y
Hi Thanks for taking the time to leave us this review, we appreciate your honest feedback. We're very sorry to hear your comments about our company culture and learning opportunities, as we often receive positive feedback around both of these aspects of life at Farfetch. In our most recent engagement survey, we received an 84% happiness score, indicating that 84% of global Farfetchers feel passionate, satisifed and connected in the workplace. We'd like to urgently address your feedback around bullying and harassment to make sure that we've done everything we can to resolve these issues. Please contact us directly on ukpeople@farfetch.com to discuss this further. Thank you
3.0
Oct 8, 2015
Recommend
Business Outlook

Pros

Casual environment, innovative structure and "start up" mentality, snacks/family lunch. Farfetch was a good place to work right out of college. It's a laid back office with a really unique business structure. The office is what you'd expect from a fashion office in LA, and there's some amazing product that comes in to get photographed in the studio.

Cons

Not much for advancement, terrible pay/benefits. It's just not worth staying at a company that pays so little. Also, Customer Service was forced to work on a lot of holidays and weekends in the office, when this type of work could really be done remotely. It's one thing to expect a certain level of dedication when employees are being compensated well, but you can't expect people to dedicate late nights, holidays and weekends when you pay next to nothing.

1.0
Aug 14, 2019

Poor management, paints a false image of itself

Anonymous employee
Recommend
Business Outlook

Pros

Generally good work life balance. Exposure to fashion industry

Cons

Farfetch is a joke. The company paints itself as an innovative tech company when it's a creaking, manual company with an unclear strategy and led by incompetent management 1. Strategy: Not sure the company has one, other than to, 'take the lion's share of growth in luxury fashion.' that's an objective not a strategy. Different departments chase different objectives, often conflicting. Now that the company is public, it's chasing short term KPIs rather than investing a sustainable business model . Diff execs have different visions of what FF should be, resulting in a mess of an organisation that unsuccessfully tries to do too much The company is clearly chasing top-line growth through flashy M&A, but their path to profitability is unclear, let alone their ability to integrate these acquisitions 2. Leadership: Poor. Leadership sets the objectives, culture and expectations for the business. The leaders here don't do much leading as they are simply too busy trying to get by and blame the company's poor performance on others. None of the leadership team have the credentials to be leading such an organisation. They should be middle management at best. 3. Operations: to call this company a tech company would be like calling Boris Johnson handsome. The company doesn't have the right access to tech resources, talent or innovation to deliver on its promises. 4. Career growth: given there's so much firefighting I don't believe FF offers much in the way of career development. Promotions are arbitrary and based on whether people like you. I particularly feel for the junior people who are not being trained or developed and getting paid peanuts as well. Salaries are all over the place for the same level, and VERY LOW, especially if you consider the tanking stock prices and cancelled bonus. Staff turnover is incredibly high, reflecting the poor opportunities in this place.

avatar
FARFETCH Response
6y
Thanks for taking the time to tell us your honest and detailed feedback. We're sorry to hear your negative comments. Unfortunately, we can't tell when you left Farfetch due to the anonymity of Glassdoor, but we are currently making some important changes and improvements around some of your points. We have a clearly defined strategy which is aligned to our Objectives & Key Results framework so that we're all working towards clear goals. And we have recently introduced monthly Global All Hands meetings, in addition to our quarterly Townhalls, where our Executive Team are available to answer any and all questions to provide further clarity for all Farfetchers. We are also currently launching a new framework, GO FAR, to bring greater transparency to our career development and performance processes. We hope these changes will be beneficial for all Farfetchers and we'll keep listening to your feedback and making improvements for the future!
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