Foundever reviews

This company has the ego of a unicorn with a mindset and processes from the dark ages. Management talks a big game claiming to be invested in innovation, AI, CX, or whatever the latest buzz word is. However, they are only concerned with doing the bare minimum with only their bottom line on their mind and not what is truly valuable to their end customers. If you are looking for an outsourcer that will provide customer service agents using the latest tools or technologies, the ability to support your demanding needs or the innovation to set them apart from their competitors, then think again. In my experience, some of the best resources are based in LATAM/Brazil. Their US operations, staff and team are struggling heavily with not a lot of traction.

This company does not pay their employees bonuses that they earned, offers PTO then recinds it and pretends it never happened. Trainers just get thrown into training new employee groups with seemingly no experience in training or the subject they train on. They do not pay you if you have any IT issues and aren't "working" even if it is issues with the equipment they provide. Their HR department refuses to handle issues that are brought to their attention and say "bring it up to your trainer/coach" even if you stated that you had already done so or the issue is with that person. Things like derogatory comments by coaches to their underlings are just brushed off. Sitels managers/coaches/trainers seem to act like everything isn't for them to handle even if it is in their job description. As a customer service representative you get treated poorly, and are told several times throughout the year that "your going to have a week or more off with no pay starting next week because things are slow right now, but you need to be available 24/7 incase we need you". Absolutely unprofessional company. Run, don't walk far far away from these people.