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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,197 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Aug 7, 2016

      Great place to work

      Work at home telephone customer service representative
      Recommend
      Business Outlook

      Pros

      I had the pleasure of working from home with Sitel. No commute, I could wear my pj's to work, and was never late. Since I did not have a car it was the perfect job. Had great trainers and it was fun.

      Cons

      No evaluations after working there for 6 months, went through 3 different coaches. Which in hindsight is probably the reason the evaluations were not done. Sadly after working there for 5 months the project closed down and the only offer was a commission based job. Due to the lack of management information NOT given to the next coaches, the position that I would have gotten was passed on to someone else.

      3.0
      Jul 6, 2016

      Team leader

      Coach
      Recommend
      Business Outlook

      Pros

      Consistent work no matter what

      Cons

      Poor management. No communication. Ops managers don't care about employees at all

      1.0
      Jun 5, 2016

      Customer Service Representative (Cox Communications)

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Good pay if your division has commission. Regular full time hours.

      Cons

      Constantly changing requirements for call grading. Training hardly covers the basics of the system you work with. Constantly changing support and command structure. HR wasn't even in the building, we had a call center for our HR. Breaks and lunch were cut short because you had to be back to log into your system which could take 2-10 minutes. Most management were of no help because they had been promoted from other departments so they could lead but they had no idea where they were headed. Management who negotiated deals with other companies for call center contract work never seemed to have employees best interests in mind and often our requirements for good scores on calls changed from month to month. Higher management in building wandered the halls/floors often with nothing to do and avoided helping other associates when asked questions. They often fired on-call agents who were bad at their job but always transfered bad managers to another dept.

      Viewing 202 - 204 of 19,197 Reviews
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      ReviewsFoundever reviews

      Glassdoor has 24,634 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.