Foundever reviews

3.9

78% would recommend to a friend

(19,209 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Mar 2, 2023
Recommend
Business Outlook

Pros

There is Nothing positive about working for Sitel, maybe one thing, it is remote

Cons

I quit, they will not pay me, I have been fighting to get mycheck for 3 weeks now and they did not say they would pay me until I reached out to an attorney. You have to buy your own equipment Their Tech Support is no good The software isn't good Sitel is a company and that is a major con They aree more like a scam My advice is to NOT work for Sitel Group

2.0
Jan 8, 2023
Recommend
Business Outlook

Pros

People during training, made friends. My trainer Sarah, she was awesome and super sweet. The pay was decent it paid my bills.

Cons

-The mentors and management. - Short Term position Two mentors bullied me; they were friends. I didn't see eye to eye with one of them; meanwhile, one of the managers reached out to me about an issue one of the two mentors (mentors listen to the calls during ojt - on-the-job training) brought to her attention. I got accused of doing something, and even when I stood my ground saying I didn't say anything wrong while working with a customer, I still got discipline from the manager about what to say and what not to say. She told me she will listen to the audio with her manager- that right there told me all I needed to know. If you're a manager, get all the facts before you discipline an innocent person. By the time she got back to me, I had already made up my mind that I refuse to be a part of an organization where the adults act like high schoolers

4.0
Dec 17, 2022
Recommend
Business Outlook

Pros

Remote work! This alone makes it worth it most days. Sitel is so big that there are lots of internal growth opportunities. Benefits like health insurance, life insurance, dental, vision, 401k, PTO We are growing! Get in, get untrained and move up. Work is more stable once you move up.

Cons

You may have to bug your managers for upskilling opportunities. Pay rate could be better once you start moving up. Health insurance coverage is not all that great.

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Foundever Response
3y
Thanks so much for your thoughtful and detailed review. This is incredibly helpful.  We will definitely use your feedback to make necessary adjustments.
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Glassdoor has 24,652 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.