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      Four Seasons

      Engaged Employer

      Four Seasons reviews

      3.8

      68% would recommend to a friend

      (3,466 total reviews)
      avatar

      Alejandro Reynal

      85% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      Four Seasons has an employee rating of 3.8 out of 5 stars, based on 3,466 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Four Seasons employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel e acomodações de viagem industry (3.6 stars).

      Reviews by job title

      3K reviews
      4.0
      Sep 6, 2014

      Great company to work for

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      FS really focusses on their people and strives to take care of their employees. Great benefits including health, dental, vision, free uniforms, free meals, complimentary nights, etc. Their focus is completely quality driven and strives to deliver the best service to the customer. They go to great lengths to ensure customer satisfaction and highest quality. Truly 5 star!

      Cons

      I was part of the senior management team and saw the sausage making process. The atmosphere is pretty brutal when it comes to management. We worked endless hours, sometimes 6 days a week. People get pushed to their breaking point! Too many meetings so you are taken away from what you really should be doing... taking care of the customer. I dealt with a few members of the Executive team who could not be trusted. I am a very straight forward person and did not care for the games they played so I decided to leave, which proved to be a great decision. My life has taken a turn for the better after FS but I also did learn a lot (good and bad) during my 8+ years there!

      4.0
      Sep 1, 2014

      Great Company to work, but depends on location

      Sales manager
      Recommend
      Business Outlook

      Pros

      Great training, wonderful travel benefits with comp nights at any of their hotels/resorts worldwide, great name recognition for a career in hospitality and great company culture with a good internal network of employees.

      Cons

      Not the best pay in the industry since they expect you to just be happy that you work for "Four Seasons". Very poor work/life balance, especially for working mothers.

      4.0
      Aug 1, 2014

      Great Culture, Great Hotels, Declining Service and Questionable People

      Front desk receptionist
      Recommend
      Business Outlook

      Pros

      Company values and culture is outstanding. They are alive in most of the employees unlike other companies where it is just lip service. Great sense of pride working for the best luxury hospitality company in the world (in my opinion). The challenge of meeting the extremely high standards of the clientele is something I enjoy. Creating "moments that matter" whether it be recognizing anniversaries, birthdays, etc., is a rewarding part of the job. The relentless promote from within structure creates a lot of opportunities if you are (and you must be) willing to relocate. Up-sell incentives are great because they benefit both the employee and the company and can in some cases double your salary. Most line staff, and a fair amount of managers, are friendly and a joy to come to work to be with.

      Cons

      Staffing levels no longer allow service levels of old. Management of course knows the staffing levels are low or mediocre, but expects that miraculously the service levels can stay the same. This is an impossibility. Unfortunately, employees are then reprimanded for service failures, but they are most times the result of an insufficient supply of staff. MIT programs are great but they many times produce young middle managers that either lack the people management skills or on the job experience to be effective. Perhaps the strategy is to overwork them for less pay then more senior managers? Some people are not Four Seasons quality employees. Some of them do not possess the personal warmth and care to accept others and create bonds between employees. The Four Seasons Golden Rule is to do unto others as you would have them do unto you. Some employees don't have the personal ability to keep this in the forefront of their mind and demonstrate it day in and day out. From some you get arrogance, lack of eye contact, lack of conversation or interest in you. Behavior like this does not belong within the Four Seasons company. Training in many cases is a sink or swim situation without proper support or time invested in the training of technique and systems.

      Viewing 199 - 201 of 3,466 Reviews
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      ReviewsFour Seasons reviews

      Glassdoor has 4,235 Four Seasons reviews submitted anonymously by Four Seasons employees. Read employee reviews and ratings on Glassdoor to decide if Four Seasons is right for you.