Business Service Centre (Malaysia - Petaling Jaya) 'Walks The Talk'
Pros
- People oriented - Great, energetic working environment, office has a 'buzz' of energy which is infectious - Absolute focus on cultivating a culture of safety, openness, honesty and integrity - Leadership ethos that a working environment can equally be fun as well as professional, productive/effective. - Key Drivers - 'Leadership Capability', 'Talent Management', 'Service Performance' & 'Customer Service'. - On the whole 'walks the talk'
Cons
- Its' not all rosy, there are without doubt challenges, inconsistency in leadership capabilities throughout the teams & of course room for improvement - Long working hours - Compensation doesn't appear to move with the market - Too much change - change fatigue is very evident throughout the centre although this is improving - Consistently changing strategy driven by head office, which seems to be at odds with the centre's values & original ambitions. The only constant is change! - US/UK Senior Leadership Perception (not data driven) of limited talent & capabilities.
