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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.6 stars).

      Reviews by job title

      1K reviews
      5.0
      Jul 15, 2020

      Good place to work

      Team lead
      Recommend
      Business Outlook

      Pros

      - Very transparent from the top down - Intelligent and caring colleagues - Exciting work - Fair review process

      Cons

      - Compensation and benefits could and should be better - Must manage your own work/life balance, it can be exhausting - Lack of documented processes - Collaborative overload

      avatar
      Glassdoor Response
      5y
      Thank you for taking the time to leave your feedback about your time at Glassdoor so far. We're thrilled to hear that you have found an intelligent and caring community of peers and leaders, and even more thrilled to hear you've been reviewed fairly and respectfully. You're correct – to date, we have lacked better pay transparency in our own company and are working to change that. By releasing our internal compensation philosophy to help you and other Glassdoorians understand how they are paid, we hope to shift dialogue and eliminate any pay biases that exist within our company. This Fall, we will publicly share our pay bands for roles across Glassdoor. Per your feedback on work/life balance, our People Team has been testing out additional Company Holidays throughout the summer, and we've received great feedback on how it has improved our employees' work/life balance. Additionally, we switched back to a company-wide PTO policy earlier this year, and have received positive reviews on that through our Pulse surveys. Thanks for all you do for Glassdoor!
      3.0
      Jul 15, 2020

      Great people

      Content and community associate
      Recommend
      Business Outlook

      Pros

      The people at the Ohio office are amazing. Great benefits. Inner-team collaboration makes you feel valued. Working-from-home is a wonderful benefit that we adapted. Dog-friendly office. Management consistently gives you feedback to level yourself up as an employee.

      Cons

      Not sure there is a lot of opportunity for growth. The workday can sometimes get repetitive and monotonous. Pay is not great. The company stresses transparency but I don't even think they know where they are headed in regards to future partnerships.

      avatar
      Glassdoor Response
      5y
      Thank you for your valuable feedback. We agree, our Ohio office IS amazing, and we're exceedingly proud of the work the Ohio office does to keep Glassdoor aligned to its mission by managing and interacting with our vast community of employers and job seekers. We're glad to hear you have had so many positive experiences with your coworkers, too. Your feedback regarding desiring greater transparency around pay, promotions, and company performance is precisely why we recently announced new initiatives we are taking in pursuit of radical transparency in our workplace. We believe that with more salary transparency, you hold the information - the power- to ensure fair pay now and in the future as your career changes and grows. We’ve made the choice to publicly release our internal compensation philosophy to help you and other Glassdoorians understand how they are paid. This Fall, we will publicly share our pay bands for roles across Glassdoor. These are just a few steps on a much longer road, but this will be an ongoing conversation within our company moving forward. Thank you for your contributions to Glassdoor, and we know there are many more to come!
      3.0
      Jul 9, 2020

      Great people, poor communication and structure

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      -Great team -Friendly and approachable mid and senior management -Salary not bad for the work involved -Great work/life balance -Career progression The best part about my time with Glassdoor was by far the people. Intelligent, funny and warm you always found someone willing to help. Great times were had and a lot has been learned from others. Management were approachable and were always laid back and willing to listen. I have never seen senior management interact with the teams so much and that was refreshing. For the work involved the salary was OK. The work wasn't back breaking or ever encroaching on your personal life. You never had anyone breathing down your neck. Although not completely structured there was great opportunity for progression.

      Cons

      -Very poor communication -No KPIs (Some would see this as a pro) -Little to no process or structure -Way too many fluff meetings -Onboarding was shocking Communication is a major issue with Glassdoor. Huge updates were poorly timed, a two paragraph email could turn into a 45 minuet meeting, some comments and feedback came across as very snarky and personal, and at least 75% of the meetings were not necessary. In my role at KPIs did not exist or very few that were measured anyway. KPI's are the core structure to measure success, improve processes and make the customer journey seamless. Half the 1-1's I had there was nothing to discuss. There are little to no processes, no documentation, no email templates nothing. If something did exist it was 5 years old and hadn't been updated. Something as simple as a credit to an account was an arduous task as no one knew the process. There was never a day without a meeting and as said before 75% of these meetings were not needed. It was all about how great the product is and how great things are going and how the sales teams targets are calculated.... (All teams were invited to these meetings even non sales) Cut the chatter on fluff. More training's, meaningful content, learning. This should be where that time is utilized you cant expect a slack channel to be the prime place to learn how to do your job. The on-boarding was shocking, half of the content was sales focused (I was not on the sales org) the enablement team spend the whole year planning for the Sales Kick Off. I think in over a year there I had 2 training's with the enablement team. Unfortunately neither were useful to my role. Training's are only rolled out as a reactive measure to an update etc.

      avatar
      Glassdoor Response
      5y
      Thank you for taking the time to write this very thoughtful review, and for providing in-depth feedback. Our employees truly do make Glassdoor a special place to work, and I'm glad to read that you thought so too. As you pointed out, there are still areas for growth and we value your feedback as we look to improve all aspects of Glassdoor.
      Viewing 1003 - 1005 of 1,112 Reviews
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      ReviewsGlassdoor reviews

      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.