Great Clips reviews

3.4

51% would recommend to a friend

(4,141 total reviews)
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Rob Goggins

70% approve of CEO

52% positive business outlook

Great Clips has an employee rating of 3.4 out of 5 stars, based on 4,141 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Great Clips employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

4K reviews
2.0
May 12, 2017

Its good if you are fresh out of school!

Anonymous employee
Recommend
Business Outlook

Pros

Tips are good! The Commission is decent if you are able to meet the expectations.

Cons

Long hours, not really a chance for a break if you are at a busy location. Haircuts are non-stop!

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Great Clips Response
9y
Since each salon is independently owned and operated, the best person to address your feedback would be the franchisee. If you would like, you can email Jeanne@greatclips.com with the salon location where you were employed and details. We will provide it to the franchisee for follow up with you. Thank you.
1.0
May 12, 2017
Recommend
Business Outlook

Pros

Great place to work if you have no clientele or are just out of school. Also, Great Clips salons do not do hair color, so if you have allergies to hair color products, or if you prefer to not do hair color, this is beneficial. Income for a stylist is usually pretty decent.

Cons

Management treats employees terribly. If you come to work say a 9 to 5 shift, and a manager is scheduled to work 10 to 6, you will often have to work a longer shift and the manager will go home before your scheduled time to leave. This happens often; if you are a single person, it might be fine, but for someone who has a babysitter or a family, this might be a bit of a problem. Also, manangement will often sit in the office all day, yet take their breaks before the employees. A manager may come in and "work" for an hour, then take a break, while a stylist can be on the floor for 4 or hours before the manager will give the stylist a break. Sour grapes? Maybe. But the management (and owners) will not close the shop due to extreme weather. We had a severe winter storm here, the local grocery stores and the drugstores were all closed. Not Great Clips-- they will make their employees drive in hazardous conditions. If you have to call off, you need to call another employee to cover for you. If you cannot find someone to cover your shift, they more or less threaten to fire you. I am not one to call off, I like making money, but if I am sick, what are you supposed to do? The management also will sit in the office all day, in the Summer wearing little short-sleeved blouses, with an air vent right above their heads, and say 'it is cold' when it is horribly hot and humid outside. The stylist, wearing smocks, actually working, with hot hair dryers going righ in front of their faces, get overheated. Management does not care. Owners do not care. Owners show their appreciation to the employees by giving a $3.00 bag of candy at Christmas. I have worked at many hair salons almost 30 years (started right out of high school), been at most salons for many years at a time, and never been treated so badly as at Great Clips. And I have worked at 2 Great Clips locations: Adams Shoppes in Mars PA and the Hampton Township Pa Great Clips. The Hampton shop was not near as bad, but the Adams Shoppes Great Clips was horrible. Now, I do think the Mars PA finally cleaned house and got rid of the bad management but the owners still do not know how to run a hair salon. They also want you to push products and basically make you feel like your job is threatened if you do not push products, they review you each month and if your product sales are not huge, they will definitely 'tell you about it'. Again, I have worked for many hair salons and had many friends work in hair salons in almost 30 years of doing hair (started right out of high school), and never have I worked at or known anyone to work at salon that treats their employees so horribly. Oh and the Hampton shop was so short-staffed that they began scheduling 'split shifts,' where you would work 9 to 1, and have to come back and work 5 to 9. So, again, if you have a family or need a babysitter or have any other obligations, it might not be a great place to work. If you do not mind a split shift, that probably will not be a problem. Although working split shifts does get old and tiresome after a while and makes planning things difficult.

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Great Clips Response
9y
We are sorry to see your frustrations with the management of the salon. Because each location is independently owned and operated, the best person to address your concerns would be the franchisee. If you would like, you can email Jeanne@greatclips.com with the salon location where you were employed & details. We will provide it to the franchisee for you. Thank you.
1.0
Apr 5, 2017

Cosmetologist

Recommend
Business Outlook

Pros

About the only thing positive in this salon are the clients that come in and they actually do maintain a dress code.

Cons

I worked in the Mason City location on 5th Street. I love the company great clips having assistant managed a different one, but this store was very poorly managed as it is not fully affiliated and doesn't abide by all the great clips standards. They did not have any cleaning sanitizer on hand for any of the stylists to use, however if they did the stylists in that salon are poorly trained at following state laws. They kept and reused the same dirty hair filled towels in their drawer to wipe their scissors off after every client without sanitizing, Witnessed all stylist reusing their clippers on clients without cleaning them in between( since they had no sanitizer) even the salon manager did this which is completely against state law. The break room was very unkept and disgusting. Hair was built up on the floor because it was not cleaned in such a long time. This includes the reception drawers and front desk with equipment. Combs at the end of night that they use on clients were not properly sanitized sitting in solution for the time it should to properly sanitize equipment. Overall I could not believe the manager was so lazy to not make sure Iowa laws were being met for the safety of the public and stylists. Next, I was hired Full time knowing full time hours range from 35-40. However i was still not receiving this as the manager brought on another stylist wanting her job back that with not enough hours to give to stylists. On slow days, manager would send home stylists really early which happened to be frequently leaving a full time stylist with part time hours. Hard to make a living this way.

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Great Clips Response
9y
Thank you very much for your candid feedback. Since salons are independently owned, I will forward this feedback on to the salon owner. Please message me at recruiting@greatclips.com if you would like any additional follow-up.
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