Groupon reviews

2.9

43% would recommend to a friend

(4,354 total reviews)
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Dusan Senkypl

45% approve of CEO

39% positive business outlook

Groupon has an employee rating of 2.9 out of 5 stars, based on 4,354 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Groupon employee rating is 25% below average for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Mar 25, 2013

Worst Experience

Anonymous employee
Recommend
Business Outlook

Pros

No pros with this company. They are crooks and their company is failing. Their customer service is horrid.

Cons

They still owe me $400 in a voucher that they said they would refund back but never have. I tried for weeks to book an appointment at a salon with my voucher and the salon was basically going out of business which I and other Groupon users that were there had no idea about . I asked for a refund and Groupon kept trying to convince me to go back and use my voucher and that Groupon would give the business a call to make them give me an appointment. However I didn't WANT the appointment anymore because the Salon kept closing abruptly and canceling appointments for random "emergencies". They canceled my appointment FOUR times. After telling my story to Groupon (this was almost 1 year ago) they STILL have not given me a refund claiming that they are in a lawsuit and haven't come to a settlement yet and can't refund anyone until that's done. I have emailed them many times and they still have no answer for me. Groupon basically stole $400 from me. I would never use them again and do not trust their illegal business practices.

3.0
Mar 20, 2013
Recommend
Business Outlook

Pros

First I want to say that I really liked working at Groupon for a year and I am not disgruntled at all. Second I will say that things at this company change monthly. I was there a year and the sales processes, commission, sales tools, basically everything changes multiple times a month. Every month there's "a better way to do things" and it's SO ANNOYING! Groupon is a great place to work if you don't care about your career. If you want to have a strong career in sales, management or business in general it's not the place for you. It can be a good stepping stone to something bigger and better, but in no way will it be long-term. I worked there for a year because my last company was sold and it was Groupon or no job. I worked there for a year while looking for another sales position which I found and love! First and foremost it's a sales job. The culture is great and fun, but if you don't hit your numbers they have no problem firing you. In the year I was there I was on the top of my game and made President's Club so it's not like I was struggling and am mad at the company or anything. I saw probably 15 people get fired/quit on my team over the course of just 9 months - and my team had about 30 or so people on it. The turnover is CRAZY! At the time I left so many managers who had been there since it was a start-up were quitting - seems like everyone is quitting. People, just like me, see Groupon on the outside and think OMG! what a cool and fun place to work - kinda like Facebook or Google. Then they get hired as an Account Executive and you're basically a telemarketer cold calling business owners who want nothing to do with Groupon and trying to persuade them to feature their business on Groupon. You will call 100 businesses and maybe 10 owners will talk to you for more than 5 minutes. Of those 10 only 2-4 will even run a deal. No one wants to be on Groupon anymore and the ones who do are crappy businesses that barely even make money. I didn't mind the cold calling, but if you aren't wanting to make 70 calls a day aka telemarketing than this job isn't for you. I also heard great things about the culture and when I was hired I was so excited to be working along side people my own age. Everyone there is so distant. It took a good 4 months before people on my team even started opening up to me. People on other teams won't even give you the time of day. It's weird, but no one there really cares about anyone else unless. Daily deals are on its last leg. Groupon won't be around in a few years like they are now. When a new CEO comes in I can guarantee mass layoffs and pay cuts. Show me a new CEO that comes into a new role running a struggling company that loses millions of dollars every month and says, "Hi everyone! I'm your new CEO - I know this company is struggling so everyone gets raises and you can expect to keep making the same commissions for years to come!" No one.

Cons

- Terrible leads for new reps - Telemarketing businesses that hate you - 70 calls a day to even make goal - Account Executive potential is around $50-$65k tops for new reps. Senior reps might make more, but not for long - Not much money for Chicago. - LONG HOURS! Depending on your market you will work like 8-6 or maybe 9-7 - Constant change

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