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      Groupon

      Engaged Employer

      Groupon reviews

      2.9

      43% would recommend to a friend

      (4,354 total reviews)
      avatar

      Dusan Senkypl

      45% approve of CEO

      39% positive business outlook

      Ratings by demographic groups

      Groupon has an employee rating of 2.9 out of 5 stars, based on 4,354 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Groupon employee rating is 25% below average for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      4K reviews
      4.0
      May 30, 2017

      Customer Service Representative

      Customer service representative
      Recommend
      Business Outlook

      Pros

      The benefits are great, the culture and internal work life balance are great, free food and drinks every once in a while, love the PTO policy, the ability to advance quick to another team function within your department.

      Cons

      Communication is terrible, front line has no idea that changes happen until the day off, constant changes to policy that affect front line are not discussed with front line, there is a lot of unknown going on, which is fair but for a billion dollar company it is discouraging to see.

      avatar
      Groupon Response
      9y
      Thanks for your feedback and we’re happy to hear that you feel the benefits, culture, and work/life balance at Groupon are great! But we’re sorry you don’t feel that frontline communication is one of our strengths. It’s indeed challenging as a global company to ensure that we’re communicating in the most effective way possible, so we understand the frustration. We’re working on streamlining both inter- and intra-departmental communication in a variety of ways, from better utilization of our company intranet, encouraging departments to adopt tools such as scrums or team-focused chat rooms, and leveraging feedback from our monthly all-company employee satisfaction survey.
      1.0
      May 3, 2017

      Worst Management

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Instead of pros and cons let's take it as present and past- Groupon was too good when I joined there during 2014. Work place, Work culture, Less pressure. Only email process communication to customers. Good salary. Best incentives around the market.During past too it had some disadvantages as night shifts and weekend work. Politics in high level management was there in Groupon always. Fit for nothing people works as QA's.

      Cons

      Now it is definitely not anymore a good company. Literally a BPO with a cost cutting factor as their main motive and such the blood of employees.Change of high level management. Firing out employees who work hard and intake new employees from sutherland with lesser salary is their new technique from August 2016. From November 2015 company became worst after chat process became their majority motive. To earn and to give is the best company's practices. But Groupon's is To earn and To save from employee's too. High work pressure now but salary is same.

      5.0
      Apr 18, 2017

      Analysts

      Analyst
      Recommend
      Business Outlook

      Pros

      Great culture, challenging work, company seems to be heading on the right track

      Cons

      Lot's of change at the same time

      Viewing 127 - 129 of 4,354 Reviews
      Related searches: Groupon jobs | Groupon salaries | Groupon benefits | Groupon interviews
      ReviewsGroupon reviews

      Glassdoor has 5,035 Groupon reviews submitted anonymously by Groupon employees. Read employee reviews and ratings on Glassdoor to decide if Groupon is right for you.