HCLTech IT Desktop Support Analyst reviews

- Reimbursement was slim to none and getting reimbursed was so massive a hassle it was better to eat the cost of a business trip. - No chance at pay increase or upward movement. - Micromanagement to the extreme (Manager, SDM's. ect) - Managers and SDM's did not often keep contact constant unless it would make them look bad. - Company website is woefully dated and archaic, be prepared to spend minutes waiting for pages to either load/crash or run around aimlessly as it is not intuitive. Management will not list where to find things.

HCL signed a poorly negotiated contract with Verizon Wireless. We had to fight for every little thing. All of the HCL Verizon techs needed a console cable, thumb drive, and tool kit. HCL and Verizon had to negotiate this. It wasn't in the original contract. We also complained about building access and systems access. I couldn't reset a user's password. I was told during training that I would be driving my car to Verizon stores to fix their gear which wasn't mentioned by the 3rd party recruiter when they hired me. I don't drive my car for my employers. I would have thought twice about taking the job if I had been told that I was going to have to drive my car. Some of my co-workers were driving several hours to get to stores.