HostGator.com reviews

3.5

55% would recommend to a friend

(496 total reviews)

Suhaib Zaheer

9% approve of CEO

41% positive business outlook

HostGator.com has an employee rating of 3.5 out of 5 stars, based on 496 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HostGator.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

496 reviews
4.0
Sep 28, 2013
Recommend
Business Outlook

Pros

Lots of resources to advance yourself. Benefits have been increasing after the acquisition*. Lots of fun people to work with and a laid back environment. Generally a young 20-30 yr old crowd. They allow you many opportunities to learn leadership skills. Many people are receptive and open to new ideas. New building on the way, parent company is making many needed changes and the CEO is very passionate about keeping people happy and sustaining the business.

Cons

*While benefits like vacation time and company perks increase, hourly pay and salary seem locked down now. Pay structure is skewed. From personal experience, you used to get high pay raises at evals like $1-$3 dollars more per hour more or thousands in salary, now you are given raises that are about even with cost of living increases every annual eval if you are lucky. Money seems to be pumped back into communal purposes rather than directly back to pay checks. There have been occasions where supervisors were paid less than their subordinates. Questionable choices when it comes to staffing higher end positions. Very little transparency from B class management due to lack of communication. Some directors/managers (not all) are "green" and aren't motivational. If you are not actively seeking the answer to a question by asking the correct people you will not receive it. It's a sink or swim type of learning experience.

4.0
Sep 19, 2013

Wonderful Growing and Coming-of-Age Experience

Anonymous employee
Recommend
Business Outlook

Pros

+You are recognized if you are an achiever. The Live Support floor supervisors are very sincere, supportive, and care about their staff. They are only promoted from within the company. +You will learn a lot working here. At times, they will hire people without industry backgrounds and give them a chance to shine. I was one of those, and it really turned out wonderfully. +Live Support work is a good way to learn how to communicate with people, even if you're not a social person. You will meet lot of folks and learn lots about people. +The environment is actually pretty free form. Provided that you give good support to your customers, there aren't really any scripts that you necessarily have to follow (aside from closings and greetings and your manners that your momma should have taught you). The company is relatively flexible on how you communicate with your customers. +Opportunities for advancement. They are definitely there! Expect to have to put forth personal effort to advance, though, especially if you're wanting to advance from Live Support to a more technical department. You have to show them how much you want it to impress them. +Free meals. +Really Cool Game Room (in Austin) +No dress code. (don't wear PJs, keep your shoes on) +Up to 3 weeks of Paid Time Off per year.

Cons

-The environment changes rapidly. It can be a bit jarring at times. -The compensation is not up to par with industry standards. It's definitely not minimum wage, definitely not McDonald's. There are worse things you can be doing for sure, but you will make less here than you would at other hosts.

Viewing 463 - 465 of 496 Reviews

Glassdoor has 884 HostGator.com reviews submitted anonymously by HostGator.com employees. Read employee reviews and ratings on Glassdoor to decide if HostGator.com is right for you.