Hyatt reviews

3.9

73% would recommend to a friend

(6,975 total reviews)
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Mark S. Hoplamazian

82% approve of CEO

64% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel e acomodações de viagem industry (3.6 stars).

Reviews by job title

7K reviews
3.0
Mar 28, 2014
Recommend
Business Outlook

Pros

Good pay, everyone is friendly because they get paid to be. The values seem to be in the right place but in reality it's the middle/lower class serving the upper class and there's a certain sense of envy/hostility which is normal in those circumstances.

Cons

Gossip, gossip, gossip, seems like everyone thinks the other department has it out for them. Some of the management has a hard time building rapport with customers and employees alike and are very impersonable. It's very much who you know and not what you know. I was a 4yr college grad working for a guy that dropped out of highschool and couldn't spell high school. Under qualified workers being promoted into positions that they can not possibly grow into or are even right for. Very good pay for a younger person but I couldn't see supporting a family on it.

1.0
Mar 28, 2014
Recommend
Business Outlook

Pros

They do offer perks (like gift cards that are taxed as bonus wages) and free room nights per year (however you are not really given any time off to use them, and they are rarely available).

Cons

Everything about this place is wrong. Management makes horrible policy decisions which causes a mass exodus - then they punish everyone left by making them work mandatory overtime and making even worse policy decisions. The turnover rate is ridiculous even for a call center. They spend little to no time actually supporting the overworked and over stressed phone agents. More time is spent coming up with complex stat requirements so they can fire people for being a fraction of a percentage off in call time or conversion. What's that you say? Our guests have a 20 minute hold time today? I can't do anything about that right now, I'm trying to fire this guy because he only converted 40% of his calls into reservations last call cycle! The nerve of this guy!

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Hyatt Response
12y
We are sorry that you did not have a good experience with us. At Hyatt it is our number one priority to take care of our employees and our customers. The policies and procedures that we have in place ensure we are fair and consistent and uphold the values and expectations of all we interact with. During times of extraordinarily high call volume, it is necessary to require overtime so that we may properly service our Hyatt guests. We appreciate our associates’ commitment to guest service as we understand that working overtime may make personal schedules difficult. While these times may be challenging, we continue to see tremendous growth within our company which will provide more positive opportunities for our associates in the future. Thank you very much for sharing your feedback. If you would like to further discuss your concerns, we welcome you to contact us directly.”
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Glassdoor has 8,099 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.