73% would recommend to a friend
Mark S. Hoplamazian
82% approve of CEO
64% positive business outlook
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Ratings trend for the last 6 months (6,973 reviews)
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Users say... "GREAT BENEFITS!! Insurance is great and the hotel discounts." "And some of the people that work there are great people whom I will miss." "All of the staff is friendly and seems to genuinely care about each other while at work." "Tips and coworkers were great" "Good company and work environment"
Users say... "Poor management and very set in their ways" "Pay is low and sometimes it can feel like there is shadiness happening at higher levels" "Long hours pretty intense job highly stressful as you are dealing with high volume of clients." "the salaries are LOW!!! that creates tension between people who are in hierarchical positions and people(e.g." "Many managers had no interest in helping and would do as little as possible until everyone was drowning."
