Hyatt reviews

Never let the owner give orders to your team directly. Three GMs changed in less than a year—that says a lot. The toxic, dictatorial culture shocked me when I first started, but I thought this kind of leadership had been eliminated by 2024. Obviously, I was wrong. The hotel owner sits inside the hotel and demands immediate action, even on your rest days. He once called me on my day off, insisting that a menu design be done now because he wanted it live immediately. The GM did nothing to stop this behavior. Sadly, the menu, which was rushed last minute, lasted less than three days before being scrapped for not being cost-effective. And that was just one example. Allowing the owner to reach out directly to the hotel team was a huge mistake. Getting conflicting directions from the GM, the owner, and Hyatt only worsened the situation. On my last day, when I thought I could finally catch my breath, I walked into the GM’s office to say goodbye—because that’s the professional thing to do. Instead of a farewell, I was told, "You should see a psychiatrist. I think you need one." At that moment, I knew I had no regrets about leaving.

I worked for the corporate office for only a few months. People were not friendly or welcoming. Everyone was very pretentious and uptight. People would tell on each other for being late or complain about certain people not coming into the office as much as others, despite not knowing people's personal issues or conversations with managers. It was a very toxic environment.