Kwik Trip reviews

It sucks having to suggestive sell people stuff they don't want. They have secret shoppers that will come and secretly monitor if you are following the 5-point policy of 1. Greeting 2. Ask for fuel 3. Suggestive sell 4. Thank you 5. Return comment. If you miss one of these, especially the suggestive sell, it results in a penalty against you which can lead to termination if it happens 3 times. 3 times. That's it. A little ridiculous. People always get mad about us suggestive selling but you don't have a choice. you must say it. There is a lot expected of you too. Lots of responsibilities that must be completed each shift and you can get in trouble if all of the duties are not finished in time. It's very stressful when you have to be running the register while getting chores done. Often under-staffed which makes getting things accomplished very difficult. Long-term people are not penalized very hard, get away with a lot of unacceptable work behavior without getting written up. Only get 2 ten minute breaks per 8 hour shift, no lunches. Don't know how that's legal. You're monitored so heavily with video cameras everywhere and even a microphone behind the register, feels like Big Brother is always watching.

While the company boasts of sharing 40% of profits with employees, it is really based on your employment status and number of hours you have worked throughout the year. The hourly wage is low (and could explain why they share some profits - though a lot less than if the employee was paid more per hour). For each store making in excess of $25,000 daily (times over 400 stores - you do the math), paying $10.20-$10.50 an hour is a slap in the face to the employee. Some employees even have advanced college degrees and know more about customer service and business operations than the actual "Store Leader", which is what they call the Store Manager. Additionally, you only get one 20 minute break (for lunch) for working an 8 hour day - no additional breaks!!! This may be a violation of law and public policy, but no one challenges it so the company keeps doing it. There is also a lot of complaining by some shift leaders and daily changes of "how things are done" which causes a lot of frustration. Many employees leave the company; they go thorough a lot of employees - how great can a place be if turnover is high??!! Store management and company representatives will always side with the customer even if the customer threatens you or uses profanity towards you. There is no support from store management or home office to prevent a hostile work environment and keep it safe from the abuse of coworkers or customers. The company always makes you "push" the customer for physical and e-coupons but will always take expired coupons for gas and merchandise. Most stores are so busy that there is a shortage of help (employees leaving the company adds to this). Store management are often condescending and non-supportive towards worker happiness.