Pros
Free membership and discounts are wonderful. I enjoyed getting to know the members who frequented the spa.
Cons
I worked behind the front desk at the Novi, MI location and after a few months of employment, I noticed a lot of beauty products were walking out the door. I happened to check the till from the previous night for a return and saw over $300 of makeup was rung in and zeroed out by a tenured coordinator during the previous evening shift. I mentioned it to the spa manager that day in passing and she was very defensive. She asked why I would report something like this if I 'liked' that coordinator that I should mind my own business. Her response made me feel as if was the problem rather than doing my due diligence in my role. I ended up calling the employee hotline as I wasn't sure what else to do. I'm not sure if anything came of the report but this manager and coordinator were later promoted and transferred to another location.
