Amazing front line agents and managers, badly let down by site leadership
Pros
Front line team and front line managers are amazing. They work their heart and soul out against all the challenges they face. Obviously there are also fantastic discounts to be had at all the hotels through your employment here, but it really isn't worth the hassle.
Cons
Micro Management on a level I have never experienced. They don't respect peoples boundaries. Work life balance was non existent in the role I was in. The 'Centre's of Excellence' (other departments in Marriott speak) were very difficult to work with, very silo'ed and agenda driven. Executive Upper Management were very bad at communicating strategic decisions, for example they changed the method of quality performance and never told anyone. The HR department in the Blackpool site is flat track bullying. Marriott don't take their teams for nights out or organize social events for them unless World Leadership team give them the go ahead, in my year there there was 1 social occasion. Office facilities are a joke. Agents are not given the tools they need to succeed in their roles using PC's that are ridiculously out of date, and desks that are cordoned off with dividers to stop people from talking to each other too much. Staff have to bid for their shifts based on their performance, a practice abandoned by most sane call centres about 20 years ago. Hot desking is also the rule in their which leads to havoc on days when there are a lot of staff onsite. Training function is a joke, in my time there they had no trainers at certain times and only 1 room for training. IT team in there are over worked and unable to keep up with the madness. All in all there is a world of better options in Cork if you want to work in a call centre.
