Massage Envy reviews

3.1

39% would recommend to a friend

(7,403 total reviews)
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Todd Schrader

45% approve of CEO

36% positive business outlook

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Feb 3, 2016
Recommend
Business Outlook

Pros

Discounts on massages, facials, and products.

Cons

When you first start, they'll have you under the impression that it will be easy to make commission and that you can earn great pay. Please do not believe them! If you don't meet the sales quota you will be written up. Training is a joke & they expect you to convince nearly every guest to join the membership. Most people aren't interested in paying a monthly fee for a massage. Some coworkers will try to sign up the guests you were assigned to which only hurts you numbers even more. There is a lot of backstabbing at ME. This place has a high turnover rate....beware!

3.0
Oct 10, 2015

Esthetician

Recommend
Business Outlook

Pros

Full time employees at my location were offered benefits (health and dental) the products are always stocked and its a stable flow of work. They have a good culture and you are protected. Room for growth in company. Good for someone starting off for experience or for a part time position. Also having a following helps especially for estheticians.

Cons

Pay could be better. 9.50 an hour for downtime (when you don't have a client) and 15 an hour for hands on time. A lot of ads mislead that you will make 35 an hour but thats assuming every client leaves a 20$ tip and you are over 40% booked. Summer time is the busiest and fall has been slow, about 10 clients a week. The product line is not the best, I did not have good results with it. Also you don't get much commission for selling products(10%) and they are very pushy on sales. If you have one client you still have to sit around all day, they aren't flexible with your schedule.

1.0
Sep 18, 2011
Recommend
Business Outlook

Pros

If you are a teenager and want to make more than minimum wage while you work part time and go to school or if you are interested in learning more about Massage Therapy.

Cons

No benefits for full time employees at the front desk. No paid time off. No paid sick days. No health benefits. No set schedule so the clinic expects you to be available ALL of the time. When you are sick management does not cover your shift, you have to get it covered yourself and since your other employees either hate it there, or aren't allowed to work overtime, this is impossible. This job requires an extremely high tolerance for multi-tasking, high pressure sales, and customer complaints. Management is often young and immature. Gossip runs rampant and management is not trained to deal with their employees effectively. People retain their jobs based on whether they are liked or not liked by the other girls and the immature management. (Making gossip even more important in the mix!) Management abuse their power by sitting in the office goofing around on facebook and the internet or texting while other employees pick up their slack. For some reason, the assistant managers are usually the worst. Twenty-something girls with no management experience who act like are straight out of the movie "Mean Girls." Commission scale for memberships sold is very, very, very LOW. Since this is clearly not an appropriate job for grown ups, the company hires young girls- the turnover is high, the computer system is not easy to learn (making it annoying to work with so many new people so much of the time) and the sales expectations are not realistic. Massage therapists are unhappy, underpaid, and under tipped. All in all, a pool of gossip and negativity. Avoid at all costs.

Viewing 10 - 12 of 7,403 Reviews

Glassdoor has 7,504 Massage Envy reviews submitted anonymously by Massage Envy employees. Read employee reviews and ratings on Glassdoor to decide if Massage Envy is right for you.