Meta reviews

(I worked in the Austin, Tx office under the Community Operations organization) Rampant hostile political atmosphere Team leadership and IC's will undermine and berate service team members to push their agendas forward. This is often overlooked by leaderhip and results in burnout and lack of empathy from everyone. This in turn produces subpar results and half-baked solutions. No one wins. Sloppy processes It's a benefit of a doubt to even say there are processes. Most of the internal processes are poorly documented and no one has or wants to give time to onboard new hires (see comment below on the culture driving self-absorbed motives). Getting anything done is 60% figuring out the best way forward, 20% fighting off the political backlash from making said decision and not the one the loudest stakeholder in the room wanted, and 20% is actually spent doing the work. So much waste. No concept of agile or the fundamentals of development practices in parts of Community Operations. No humanity in the human facing part of the org Working in Community Operations often felt like working in a call center. People often don't care about their work and they don't care to look beyond the "what's in it for me" philosophy running the show to see the people that the organization is supposed to help. We're talking about posts around some of the worst stuff out there- and the lack of empathy around it is nauseating and explains alot of the trouble Facebook has been getting into. Custom everything means sloppy everything So many of the internal tools are custom- even the ones that don't need to be! Often the tools are under supported (or supported by a staff that isn't willing to take feedback) so you end up with subpar tools supporting a massive company that is in desperate need of some tools that are built with intent and full functionality behind them. Culture breeds self-absorbed motives within people Facebook's culture is oriented around "impact"- what impact did YOU have this performance evaluation period. It's not enough to say that you helped remove content that was harmful to minors (as an example unrelated to my direct experience). The impact needs to tie back to numbers- how many lines of code, how much money was saved, how many productive hours were saved-- not one of the questions asked is about how it helps the PEOPLE that use Facebook. It is all inward focused on the individual contributor- and as such the individual contributors act accordingly. There is not team oriented thought or conduct in my experience across Community Ops. There is only "What's in it for me?" HRBP are often ill informed on processes and policies and rotate like the second hand on a clock You never know what you're going to get with the HRBP group- some are warm and empathetic others are very clearly only there to protect the company (meaning they'll pigeon hole you into a defensive position). I didn't have a great experience with them and even in my exit process they got details wrong- like really important details. Kind of disappointing. Middle management is hijacking the company for personal gain and Upper Management hasn't caught on yet When I hear Mark talk- I see someone who really does believe in the mission behind the company- to make the world a more connected place. But I'm not sure that he or his team see the snakes in the grass that are not aligned to that mission and only looking for ways to achieve their personal gain. It's frightening given how much power and authority Facebook has and I really hope that this issue is sorted before things go to far.

Zuck is bad zuck is bad