Aug 24, 2015
Awesome company to work for
Anonymous employee
Netflix reviews
4.1
80% would recommend to a friend
Ted Sarandos and Greg Peters
87% approve of CEO
77% positive business outlook
Netflix has an employee rating of 4.1 out of 5 stars, based on 2,524 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Netflix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).
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Reviews by job title
3K reviews
1.0
Aug 19, 2015
Recommend
Business Outlook
Pros
The environment is high energy and the people are very friendly. They have a lot of games and videos, as well as devices to occupy your free time. It is extremely DIFFICULT to get fired. Which means that if you do get fired then you SERIOUSLY and imaginably screwed up.
Cons
Your base PAY as of 2014-2015, as you are contracted out and paid by 24/7 is at the most 12.00 an HOUR! I do not know how Glassdoor came up with $15. You are verbally abused everyday by the customer. The technology and the Knowledge base can chance on you, so you need to be extremely adaptable. If someone starts calling you names, you can not hang up and you can not make outbound calls. You are held to metrics and those standards are extremely difficult to maintain unless you have been working in a call center for 5 years. If you do not perform you will be written up. One of those metrics is your call back rate, handle time (less than 5 and 1/2 minutes) and DSAT's (less than 4%) which translates into 1 NO in the survey. Attendance is non-negotiable. I was sick for 9 weeks (I had my voice for less than 25% of the time) and I even brought in a doctors note explaining my situation and I STILL got written up. They have shift bids, which means that every 6 months you can bid for a new shift. If your metrics are mediocre or bad, then you will be moved to what every shift they give you. Most places try to put you in shift according to your requests and needs. This is not that place. You can bison your own shift...and possibly keep it. My call center lost half of their work force due to the previous shift bid. They said they were going to try and change it to make it more "fair", but when I left, they can completely removed my shift time. They did NOT tell me about shift bids when they hired me. If you try for CSR 2 and don't meet the standard by day 90, you will lose your job. You do not go back to CSR 1 or given another chance. iF YOU want to TRADE, then the person you trade with has to be approved by your team lead and theirs...and vise versa. I switched shifts with someone else, I put up 3 people before I found someone acceptable. The shift took 3 months to process due to a lack of organization. If you do not mind being a punching bag, emotionally and verbally...then this is the job for you!
5.0
Aug 17, 2015
Recommend
Business Outlook
Pros
"Freedom and Responsibility" rings mostly true, although you'd have to be stupid to not realize it isn't 100% true always and in everything. Simple, indisputable example: you can't decide how much you make, yourself. That's an obvious statement, yet it proves there definitely are no-goes and as such, gray areas. In practice, it hasn't been an issue for me--just clarifying. You want X number of monitors, Y super-amazing-computer, come in at 11am, leave at 4pm, take numerous vacations, ask (and receive a real answer!) dang near anything about what movies/shows they're secretly bidding on in Hollywood, etc, etc. Not only things a reasonable person would want to do/have, more like a well spoiled person. This all assumes you are communicating this with your team and performing well above average--Netflix does *not* knowingly hire junior, mid-level, or wannabe-senior engineers. I haven't personally seen a bunch of people get fired, but of the one or two I've seen, it was not surprising. I have noticed some teams are more critical of performance than others. Like any company of a decent size, not every team has exactly the same culture. Mine was absolutely wonderful day-to-day. My managers help you and coordinate, more than "manage" me, which is huge just by itself. To this point, most engineering managers I know of aren't really programmers, which I think is a huge bonus because there is far less risk of them wanting to micromanage projects and implementation details. That said, they are ALL very very technical and can fairly trivially smell BS. Salary: you'll be more than happy as far as I've heard from co-workers. For me, they made it impossible for me to ever even consider leaving because of salary. Almost every place I've worked prior, I had at some point felt underpaid. Not here, I felt very much appreciated and paid as such. Summary: YMMV, like in every big company, but seriously that's super important to understand, but my experience was amazing and by far the best place I've ever worked, all things considered. I left for personal reasons that aren't related to Netflix--wife/family stuff.
Cons
If you're not a high performer, but you manage to sneak in, the fear of being canned could certainly be real since YOU WILL inevitably be discovered. But don't second guess yourself. It should be obvious whether or not you are a high performer. Sometimes discussions on the Freedom and Responsibility culture turns sort of cult-like. With a select number of people, questioning its real-world implications has been met with very clear disgust, almost denial. Very rare, though. For me was trivial to brush off.
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