Optum reviews

3.4

56% would recommend to a friend

(15,511 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

16K reviews
2.0
Dec 12, 2024
Recommend
Business Outlook

Pros

Flexible working City centre location Lunch provided Competitive salary, best pension benefits Friendly colleagues Good tools and technologies Better than a lot of companies in Ireland

Cons

Company mission and actions don’t go hand in hand. Leaders always optimise for profit metrics even though externally they say better healthcare outcomes is more important. Leadership needs to be better, level inflation is real in this company. Almost everyone is a director (as Irish government gives tax back) even though they do technical lead work. Micromanagement is a real problem in some teams. Leaders have less strategy and timelines are set randomly at times without checking with developers. Direction can also change depending on what a higher leader thinks is important. Lots of red tape so some processes can be slow. No good perks apart from food. Bonus can be cut drastically even if your part of business performed well and there is no reasoning from local leadership on it. Leadership avoids tough topics like bonus, layoffs, employee survey feedbacks are never discussed; not even in townhall. Feedback is not part of the day to day culture. Some teams have it good on this, some don’t. As a result, a lot of people are here for a while even with poor performance. Most just end up moving teams every few years and the performance issues get handed to new managers and the cycle repeats.

2.0
Sep 16, 2024

poor leadership, too many org changes

Recommend
Business Outlook

Pros

1. Work from home - This is an option for majority of roles, however, the work-life balance will depend on your direct team/leader. 2. Overall flexibility to flex your hours - Again, majority of the time, teams don't seem to mind if you need to flex your hours since we all work different time zones.

Cons

Coming from an acquired company and then moving into Optum, there are significantly more cons than pros. Quarterly layoffs over the last 1.5 years -- As a PM, I was privy to the census and know the amount of layoffs each quarter. It negatively impacted work and leaders reduced key stakeholders WITHOUT a plan in place. With continued and confirmed layoffs for rest of 2024 and into 2025, unsure how stable the work environment will be. Other cons: 1. Low motivation and morale on teams. 2. Lack of transparency with changes. 3. Low pay and no room to negotiate if you make lateral salary grade moves. 4. Benefits aren't great

avatar
Optum Response
1y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our processes and make any necessary adjustments for improvement. We are committed to actively developing as an organization to better serve our employees.
2.0
May 1, 2024

The worst micromanaging I’ve ever experienced

Anonymous employee
Recommend
Business Outlook

Pros

Call taker in the HouseCalls department. Good benefits, remote work. Incentive options in the call center

Cons

They try to make it like a sales position where they really want you to “sell” the appointment and get the customer to say yes to scheduling. Calls had a (long) script and it was difficult to speak so much all day every day. You’re basically forced to harass customers into scheduling a HouseCall visit, calling them every week multiple times a week even when they are saying not interested. Working in the call center, they give you your regular breaks and only 8 minutes of “personal time” per day. That means if you have to go to the bathroom, take a breather, etc, don’t go over 8 minutes or they will constantly be over your shoulder. Most other call centers don’t have this rule. Company is big and there is no connection between you and the higher ups. I don’t think I even met any of them through orientation as a new hire. You feel like you’re just another number in the company. No sense of connection or feeling like your voice really matters.

avatar
Optum Response
2y
Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback so that we can refine our processes and better serve our team members. We are dedicated to fostering a culture of trust and empowerment within our teams.
Viewing 55 - 57 of 15,511 Reviews

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