Optum reviews

3.4

56% would recommend to a friend

(15,510 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

16K reviews
2.0
Feb 11, 2024

Sinking ship, don't jump on it.

Recommend
Business Outlook

Pros

-Flexible/Remote options -PTO is decent, when you're allowed to take it - If you're a self starter with training, theres a lot of chances to learn

Cons

Training is minimal because anyone with experience has been laid off or left already. Blind leading the blind. Then sweeping layoffs to make their bottom lines better. They can have "record breaking" profit margins, yet mysteriously, no one is 'meeting the internal goals'. It's all BS that's just to kiss the rears of shareholders and bleed the employees dry meanwhile. They'll host townhalls about how bad 'psychological safety' internal review ratings are, and then in the second breath, make sure no one feels safe from the next indiscriminate job cut. Senior leadership is intentionally driving this company straight into the ground before they jump ship, dumping their stocks, and employees get laid off to make up for the difference from poor financial decisions. At this point they're trying to drive everyone out, so they don't have to pay out a severance. Teams are being cut to beyond barebones, then they hire thousands of offshore employees, with no training and no accountability. If they don't have a manager breathing down their neck every minute, they won't do anything because they're too scared of messing up. They're trying to plug in the holes from that with AI claim processing instead...tons of lawsuits in the works for that already from customers. Quality overall greatly suffering, which makes accounts drop their coverage with UHG..so what does the CEO do? Blame the employees left, and cut any chance for raises or bonuses. No one can 'meet goals' because they're literally just making up numbers off the top of their head as a 'standard'. Can't wait for this next wave of layoffs after annual review season, so they don't have to even pay people for a cost of living increase. The pay is terrible and if you're not hired in with a decent amount, don't ever expect it to grow from there.

avatar
Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our practices so that we may better support our employees and continue to improve as an organization.
3.0
Sep 6, 2023
Recommend
Business Outlook

Pros

Fun work teams across each group I was with over the years. I did have opportunities to grow with the company in the beginning, and did do some amazing work. Nice HQ building.

Cons

Once they started to grow faster (14k to 250k+ in about 2016) things were chaotic. It was like there were all these CEOs (i.e. egos) but no one could make a decision. Layoffs happen at least 3x a year, but usually just before the 3rd quarter to hit revenue targets by year-end for exec. bonuses. Then, people are rehired in Q1 & Q2--not the same people, but cheaper ones. Sad, but true.

avatar
Optum Response
2y
Thank you for your feedback. Please know that we are committed to providing job stability for our employees and are actively working towards avoiding any unnecessary layoffs.
2.0
Apr 24, 2022
Recommend
Business Outlook

Pros

work from home, equipment provided (laptop, monitor, keyboard, mouse, headset) Generous PTO Opportunities for growth/room to move around within the company

Cons

If you like being micromanaged and being watched like a hawk, then this is the job/company for you. Unrealistic expectations of employees; lack of support in role due to budget and understaffing. No flexibility whatsoever Forget about using your PTO because your workload is too heavy and continues to pile up if you take time off. If you want to transfer to another position you have to have been with the company for at least 12 months. Retaliation exists despite their statements/policies of "taking retaliation seriously" Misleading information about what the position is, responsibilities, average workload, etc. If you are someone who asks questions instead of just doing what you're told then you are viewed as a "problem". Overall low morale amongst staff/team Penalized rather than supported when asking for help The company provided internet is very slow The software tracks your movement, so if you aren't "busy" at all times it WILL get noticed. The headset provided isn't comfortable and the phone system is archaic and rarely worked correctly. management has favorites and if you aren't one you will definitely have problems. no work-life balance whatsoever. a lot of burn out and turnover. Pay is lower than what competitors offer (for very similar positions that are far less demanding) UHC insurance is probably one of the worst insurances I've ever had for my own coverage.

Viewing 58 - 60 of 15,510 Reviews

Glassdoor has 16,979 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.