Optum reviews

3.4

56% would recommend to a friend

(15,537 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

16K reviews
1.0
Oct 21, 2024

Stay far away

Recommend
Business Outlook

Pros

PTO I guess? though the accrual rate isn’t great.

Cons

Optum seems to only care about their bottom line. My department was an acquired asset of Optum along with several others amongst our original employer. The first thing you notice when switching over is how terrible the health benefits are. This is foreshadowing as Optum/UHC will do anything and everything in their power to cut costs at every turn. They will make you feel comfortable that your job is not in jeopardy then suddenly the layoffs begin. Even that is not done in an orderly fashion, they will just suddenly cut entire teams without fully understanding the work these teams do. Then scramble to fix the inefficiencies. They are all too happy to outsource to India and the Philippines if it means they can save some money, at the cost of customer satisfaction.

3.0
Oct 16, 2024

Don’t do it

Recommend
Business Outlook

Pros

Slightly competitive pay, that’s about it.

Cons

Horrible management from the lowest to top level, they play dirty. No perks from paying into their health insurance. Minimal and slow accruing PTO. Required overtime, cheap with holidays.

1.0
Oct 8, 2024

DONT WORK HERE

Recommend
Business Outlook

Pros

The doctor I worked with was patient and a good teacher.

Cons

Zero work/life balance. I spent more than 10 hours a day to be screamed at on the phone- and the MA I worked with would not take vitals or make phone calls. I also had a supervisor threaten me I would lose my job for going to a cardiologist in an emergency. There was no one to fill out fill out my leave paperwork when I had surgery and my supervisor refused to do it. ZERO integrity with patient care, professionalism, humanity. Multiple ethical issues reported and was bullied relentlessly. Do not work here if you like to understand why you are doing things, you will be reprimanded. I was harassed by staff more times than I can count. One time a coworker followed me to a parking lot and screamed at me about my driving.

Viewing 157 - 159 of 15,537 Reviews

Glassdoor has 17,007 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.