Optum reviews

Poor communication between all departments! Poor internet did not work well in my area or out in field! Awful computer was locked out either daily or every other day so would have to call IT (which was contracted from other countries, not local). Received way too many unnecessary boxes and items would never use, yet did not receive the necessary supplies needed to do the required labs, then when they did arrive later patients were unwilling to have them done in home as wanted to wait and have them done at DR's office . Found out at last minute that NP is responsible not only for building schedule (up to year in advance) and also planning where he/she will be and what hotel would like to stay at which was never discussed at anytime prior till hotel booking was due. Most patients or members are only doing these visits are they are being compensated and had 1 member sit and play on her phone the entire visit then rush NP out to her car and she left. Have to call members night before to confirm appointment and some request a call when you are on your way (which takes extra time). I had decided too many red flags with this job and supplies kept sending boxes for items to be returned without communicating as items were returned and they had spend unneeded money sending boxes via FedEX when I decided to resign as this job was not what it appeared to be. I would say poor communication is one of company's biggest issues that should be addressed.

So many. Aside from the people you work with directly, you are only a number to Sr Leaders. Every team is incredibly understaffed (been happening long before the current economy) and getting worse. New C-Suite Exec wants everything 100xs faster but has been responsible easily for THOUSANDS of layoffs. Always done in small batches to stay low on the radar. There is at least 1 major layoff a month, the most recent happening yesterday - perfect example of leaders who don't care that it can be a significant holiday weekend for employees in several countries. They had an all employee meeting after one of the several layoffs to "sell" the 100xs faster tagline and as they were trying to make the leaders seem like they're just like employees, one of the Execs talked about his upcoming island vacation for his family and parents. Staff barely got annual raises, a set number of staff had to be low rated so they could be included in layoff rounds and we're told to work more with less while Sandeep talks about his trip to FL for a golf event they sponsor and the other talked about his island getaway. Entirely out...of...touch and they don't care. Like so many other companies, they aggressively push DEI, Women in IT, Veterans, etc but they really don't support it in principle. The career promotion path happens if you are one of the "chosen", suck-ups, or in a low paying market (i.e. India). So many recent "promotions" have been given to staff in India that aren't even qualified. Many have NO experience in the areas they are now supporting and they aren't even working US based hours to interact with their staff. Qualified US based employees (veterans, females, experienced staff) weren't even given an opportunity to apply - just IN staff appointed. There is a constant push to get "vendors" to do the work even though they are much more expensive than FTEs or contractors and can't do the work because corporate systems are so locked down and complex. Avoid working here at all costs.