PayPal reviews

I have worked many years of inbound phone customer service jobs and I have NEVER EVER had customers treat the people the way me and my coworkers were treated on a daily basis. I am a Very positive and upbeat person and always try to find the little bit of positive in even the worst of situations but the constant verbal abuse that we had to put up with was unreal. The crazy thing is that PayPal could do something about it ---if someone can't get into their acct or give any of the personal info they should be able to provide we were not able to help them. I think as a company who claims to "care about their employees" they could stop the abuse. You give someone a warning if they do it again then they can only self service via the internet and if they continue being abusive you tell them they are no longer able to have a PP account. I literally had people calling me not only cussing me out but telling me to die and that my family should die and some other horrible terrible things I can not imagine EVER saying to someone I don't know who is trying to help you. I got to the point were I was suffering from severe depression because of the job and decided my mental health and well being was worth more than the money I was making there (which was just ok btw) I definitely would NEVER work for them again in any position. What they expect their employees to put up with and endure is SO unbelievable. There are WAY better corporate jobs out there with upper management that actually care about you and you're treating as a human not just another number.

When I started, I thought it's a job for life, but gradually I became disillusioned by my initial feelings. Company's motto/slogans are preached (drilled to you) constantly, but in reality exist only on paper. For example "being open honest and direct" is working only when your thoughts are aligned with management/company's ones, I was warned in 1 on 1 session, not to voice my opinion, as it is highlighting deficiencies in companies rules/behaviour. Growth available is only horizontal, as vertical promotions are done through "who you know, not what you know" basis (favouritism). One of the few "proper" adequate managers even recommended just to "smile and wave" on everything, get along so called. How can this be an option in innovative company. By my nature never backed down or backed off from work, but recently came across such a situation: helping out other team (full time basis) in performing their tasks with training given 1,5 hours of up-skill, while normal agents and people after me receive full blown training of 1-4 weeks, on top of that my metrics were measured as theirs!!! That's fair?! Even though I receive constant praise from other teammates (through helping in their tasks with my expertise), my direct team leader continue to say that is just part of my duties, however other people receive awards for less significant contribution. Consequence - good specialists are staying at their current tasks and favourites got higher promotion, forcing specialist to look for another options outside this company. Yearly review, supposedly confidential, are backfiring on people speaking their mind as well. Vicious circle - of whoever want to make a change and company to prosper is just not listen to. Good company should praise good employees and make them as welcomed as they can, as in return employees could give extra for the company. Not for me at this stage, not here.