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      RBC

      Engaged Employer

      RBC reviews

      3.9

      76% would recommend to a friend

      (16,006 total reviews)
      avatar

      David I. McKay

      85% approve of CEO

      73% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.5

      Senior management

      3.5

      Compensation and benefits

      RBC has an employee rating of 3.9 out of 5 stars, based on 16,006 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      16K reviews
      3.0
      Oct 30, 2009

      A good place to work but needs some improvements

      customer service representative
      Recommend
      Business Outlook

      Pros

      RBC has a good benefits package, job security and multiculturalism. They are the biggest bank in Canada and overall they try to promote hiring from withing the Company which can sometimes be a negative thing too.

      Cons

      Not too flexible about time off, specially for CSR's and there is high turnover. It's either there are those who have been there a long time and those that are new and no in between.

      2.0
      Oct 19, 2009

      Truly A Triple AAA Bank

      Customer service representative
      Recommend
      Business Outlook

      Pros

      RBC Financial Group is the largest financial institution and one of the only banks in the world after the recession that is still holding on to its triple AAA rating. Due to the company's large size, growth opportunities are unlimited if you're willing to work hard. The training the company provides is top-notch and is the best in the industry. As a customer service representative, you will be provided with a six-week training program that is conducted through the use of informational technology. I heard from peers that other financial institutions will throw their CSRs out in the open water as soon as two days. As a result of providing its CSRs with such an in-depth training, client satisfaction is usually higher because most of the CSR should be comfortable with the company's software and most transactions should be familiar to the CSR. Another thing that sets RBC apart from its competitors is its reward program. The harder you work, the more you will be recognized and the more virtual points you can earn which can be traded for prizes such as ipods, movie tickets, etc. This is a great way to motivate employees and a great way to reward employees for work well done.

      Cons

      The intensive, in-depth six-week training is a double-edged sword. I was put in a room with a company by myself and listened to a facilitator explain to a group of us through an e-classroom. While I participated a lot, I know that some of the CSRs were sleeping or doing something else. This system will work for people who have integrity and are willing to learn. However, because the position only requires prior customer service skills and a high school diploma, some CSRs just didn't care too much and did other things to past time. If you're willing to participate in the discussions, you like me can use this to your advantage because the facilitator gave great feedback to my manager about my high energy and willingness to learn. Another con is that RBC is such a large company that sometimes the culture becomes blurred. More emphasis should be put into ensuring that the company's values are instilled into the employees so that the company's goals are aligned with the employees. It is only in this sense that the company can move forward.

      3.0
      Oct 13, 2009

      Good place but tough growing pains

      Relationship manager
      Recommend
      Business Outlook

      Pros

      High performers are able to move up through the corporate structure. Cash incentives for top performers was adequate to great.

      Cons

      Senior management is asleep at the wheel. Recent consulting firm has chopped up and redone much of the leadership structure.

      Viewing 15943 - 15945 of 16,006 Reviews
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