Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

71% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (472) , Senior Software Engineer (176) , Applications Engineer (128) , Product Manager (94) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 244 reviews)); "Nothing much great to mention here apart from free food and few free biscuits in pantry." ((in 202 reviews)); "Nice people to work with" ((in 181 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 123 reviews)); "Free meals and snacks" ((in 113 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 297 reviews)); "Management is bad and HRs are not friendly." ((in 197 reviews)); "As a foreigner I was treated horribly by Japanese managers" ((in 131 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 45 reviews)); "Bad upper management." ((in 35 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

São Paulo , Ipatinga , Pompéia , São Bernardo do Campo , Campinas

Rakuten reviews

3.6

71% would recommend to a friend

(3,545 total reviews)

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,545 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews

1.0

Mar 21, 2014

Very Disappointing to Work Here

Customer service

Recommend

Business Outlook

Pros

Twice weekly lunch Once a month In-n-Out truck Great medical, dental benefits Casual dress code Some nice people

Cons

No communication between departments Boring weekly mandatory meetings Constantly laying off people - job security is sketchy Verbally supports transparency, but doesnt actually do it Seller driven - lacks customer service focus All departments does not seem organized

1.0

Mar 20, 2014

Buy.com was amazing - Rakuten.com Shopping beware of working there

Marketing specialist

Recommend

Business Outlook

Pros

hours are consistent japanese culture is very clean 1 day of sushi lunch a month

Cons

several managers shouldn't be responsible for employees- they have no practice in good management techniques the majority of management is from NewEgg and act like they're better than everyone else

3.0

Mar 18, 2014

Remote office technology team member

Anonymous employee

Recommend

Business Outlook

Pros

Financial backing of Rakuten Corp. Market leader in an established industry. Dedicated employees.

Cons

Relies on cumbersome legacy platform and outdated development methodology.

Viewing 3427 - 3429 of 3,545 Reviews

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Jobs at Rakuten

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Rakuten reviews

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Reviews by job title

Very Disappointing to Work Here

Buy.com was amazing - Rakuten.com Shopping beware of working there

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