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      Rakuten

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      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,545 total reviews)
      avatar

      Hiroshi Mikitani

      77% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Mar 9, 2014

      Sr. Analyst

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      good location in the middle of union sq

      Cons

      terrible environment to work with ridiculous goals you can never achieve. impossible to understand CEO during company meeting.

      3.0
      Feb 16, 2014

      Project Management Rakuten

      Project manager
      Recommend
      Business Outlook

      Pros

      Great people, good data, awesome city.

      Cons

      Everything moves too slow, upper management is closed minded. Too short-term focused. No clear career path.

      3.0
      Feb 11, 2014

      Good place to learn and move on

      Category manager
      Recommend
      Business Outlook

      Pros

      Caveat: I was there before and after the acquisition of Buy.com by Rakuten. Good learning opportunity. In my time there, I was able to learn a lot about how ecommerce sites operate, including managing manufacturer and merchant partnerships. Decent perks. Company used to provide lunch everyday, and then it became twice a week (not sure what it is anymore). They would also have an In N Out truck that came out once a month, which was nice. Nice people. For the most part, people are nice and genuine.

      Cons

      Lack of/Bad Direction. The CEO of the parent company, HIroshi Mikitani, is busy running a global company, of which Buy.com is a very small part. He seems to determine major strategy decisions based on a couple of his "liaisons" stationed in the company. Being on the front lines, there seemed to be a disconnect between "Mickey's" decisions and the actual US Market (Yes, Mr. MIkitani actually prefers to be addressed as "Mickey") Weird culture. The company is a mix of OC culture (pretty fair on work/life balance) and Japanese culture (late hours, put in your face-time, don't leave til your boss leaves, etc). It partially depends on which group you're in. Business is tough. Buy.com doesn't have much a differentiation from Amazon (1st party business) and eBay (marketplace business), and they definitely don't do either as well as the other guys. It's a difficult market to compete in. Lots of turnover. Plenty of people moving on to greener pastures. If you stick around long enough, and have some talent/skill, you got a good chance of progressing. There's some politicking involved, but probably not more than the average company of similar size.

      Viewing 3433 - 3435 of 3,545 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,199 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.