Rakuten reviews

3.6

71% would recommend to a friend

(3,543 total reviews)
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Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Dec 13, 2014

A Japanese company... with some efforts to look global

Anonymous employee
Recommend
Business Outlook

Pros

- free lunch - depending on team, nice people - big name - smart CEO

Cons

I have worked for some traditional Japanese companies as a foreigner, and I joined Rakuten because I thought it is more global. But as mentioned in many other reviews, it is just the look from outside, inside, it is close to a traditional Japanese company with some more or less desperate efforts to globalize, nothing more... Beside that, - depending on department, terrible work/life balance (work until last train, sometimes over night or on weekends, phone calls from boss on holidays, etc.), foreign staff that tries to retain some work/life balance is secretly laughed at and perceived as lazy by default - absurd rules (forced to attend famous asakai, forced to attend morning meeting with close to zero insight value, forced to buy baseball tickets (up to 5 tickets per employee, no matter whether you really go or not!), forced to attend nomikai, forced to read (=buy) books of CEO etc.) - very politic, as mentioned in many other reviews, no equal chances for foreign staff/ female staff - in case of Japanese/foreign mixed team, English/Japanese bilingual can have hard times because they need to mediate between non-Japanese speaking foreign staff and (almost) non-English speaking Japanese staff and doing lots of translation (especially new grads) for non-English speaking senior staff - in meetings conducted in English, excluding the still very few people who are actually able to communicate in English, you need to listen to speakers staring at their smartphone screen the whole time to read every single word, more or less badly pronounced, directly from google translate Beside that, I strongly recommend to read the summary of the review "Wearing the mask of Internationalization. ” posted on Nov 22, 2014. Very much to the point, nothing to add.

3.0
Aug 29, 2014
Recommend
Business Outlook

Pros

Free breakfast and lunch (Lunch is tasty). A lot of smart and global-minded douki. A lot of them will become your very good friends. Tokyo is a fun city for young people. Free japanese class provided by the company during work hours if you need to improve your japanese.

Cons

Power harassment from upper level. Very long hours (Leaving at 10pm-12pm two three times a week is totally normal) Really hard to get promoted. Miscommunication in the company because of language barrier. Random haizoku (job assignment) after training so a lot of new graduate don't enjoy what they do. Not much transparency (vertically and horizontally)

1.0
Jul 6, 2014
Recommend
Business Outlook

Pros

The only pros were the people and the perks before, but both are gone now.

Cons

No perks, ridiculous hours, not much vacation, terrible management, no standards, bad practices, clients that hate the company, untrustworthy HR, high employee turnover, bad projects, favoritism, language barriers caused by management who do not understand US English, terrible office with not enough conference rooms and no privacy, lies, deception, no growth, no challenges...the list can go on, the worst company you could ever work for.

Viewing 145 - 147 of 3,543 Reviews

Glassdoor has 4,197 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.