Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Oct 15, 2025
Recommend
Business Outlook

Pros

The company has ok culture and good supportive colleagues who make collaboration enjoyable. The work itself is engaging. Teams genuinely care about delivering great results.

Cons

Executive leadership could be stronger in communication and connection with employees. Leadership tends to stay in their own circle and rarely interacts with teams on the ground, which creates a disconnect between strategy and day-to-day work. Not much diversity in leadership teams. There have been multiple rounds of layoffs for multiple years despite strong team performance, which impacts morale. Additionally, there’s a lack of effective manager training and clear career development frameworks, leaving employees without proper guidance on growth or performance reviews.

5.0
Oct 11, 2025

Great company to work

Recommend
Business Outlook

Pros

Generally all the C-level management people are very humble and professional.

Cons

Maybe salary could be a bit more, but anyway it is still around the market average. You can't compare Rakuten Rewards to Apple

Viewing 187 - 189 of 3,542 Reviews

Glassdoor has 4,195 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.