Doesn't value long term employees
Pros
Fully remote since covid. Relaxed attendance policy with 5 minutes grace and easy call off line Decent PTO Weekly pay
Cons
Low pay company used to give small annual raises if you had a good annual review but that stopped 2 years ago, so pay has been stagnant and I recently realized I'm making half of what someone with my experience does on average elsewhere. They used to have an actual human team for monitoring calls for accuracy and following the script, then several years ago switched to an ai system which has a harder time understanding context causing you to get dinged for things a human wouldn't ding you on. Health insurance has very high premiums employee portal is buggy Opportunities for career advancement or assistance with gaining certifications is non-existent. Constantly changing security measures
