ServiceNow reviews

4.1

79% would recommend to a friend

(5,734 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,734 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Nov 3, 2025

SN

Recommend
Business Outlook

Pros

A positive environment and a product that is stagnated and has lots of potential for transformation.

Cons

A blind embrace of AI as a solution to all problems. Too many layers for decision making and product feedback. Complex technical environment that can slow down product improvement.

Viewing 424 - 426 of 5,734 Reviews

Glassdoor has 6,672 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.