ServiceNow reviews

4.0

77% would recommend to a friend

(5,748 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,748 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Sep 5, 2025
Recommend
Business Outlook

Pros

Some great colleagues, was able to provide real value for my Team. I actually used the Product that they developed to do my job and based on that hands on experience was constantly trying to improve said Product for their Customers. To that end, I was enabled to Walk the Talk (rather than merely paying lip service to goals that never otherwise materialize). I can say I am walking away with actual knowledge and experience gained rather than being simply drained from all the political nonsense that otherwise goes on in every corporate environment that has reached it's peak and is heading in decline.

Cons

Value that was provided was not recognized by Leadership in the form of promotions, raises but work/contributions were absorbed by Leadership so that Leadership could be promoted. Much lip service paid to equal opportunities and diversity but no real action to support this. Middle Management heavy with skills focused on 'maintaining their jobs' amidst routine (quarterly) re-orgs wherein 'redundant roles' were eliminated. Much lip service is paid towards 'career goals' and supporting 'growth' but absent in evidence.

4.0
Sep 4, 2025

Good

Anonymous employee
Recommend
Business Outlook

Pros

Really good pay, growing quickly.

Cons

Can be highly political especially at the VP level

Viewing 577 - 579 of 5,748 Reviews

Glassdoor has 6,688 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.