ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Jan 11, 2026

Good company and product

Recommend
Business Outlook

Pros

Good company and product, definitely more a fit for enterprises. Will be interesting to see how well the product does in Mid Market / SMB.

Cons

New leadership lots of changes. Culture has taken a turn for the worst, morale is at an all time low, though nothing unexpected. Lots of restructuring. ANZ business has taken a turn, so new leadership must be doing something right, though it's pretty cutthroat atm - Success plan and Performance Improvement Plans are very common. > 60% of reps didn't make number in 2025 - a refection of quality of reps? Market condition? or unreasonable quota? Maybe a mix of all...

4.0
Jan 11, 2026

Bumpy ride

Recommend
Business Outlook

Pros

- Great company benefits - Stunning Office - Good Product

Cons

- Lots of change happening with uncertanties

Viewing 286 - 288 of 5,717 Reviews

Glassdoor has 6,654 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.