Shopify reviews

Vastly micromanaged with breaks being policed. Increasing time on live channels - phone, emails and chats in an attempt to compensate for the chaotic queue's. No room for growth or advancement even though there is continuous talks about where you see yourself in the company and whay skills you want to hone to get there. Lot's of vague answers for rapid fire decisions that are disguised as one of their core values "thrive on change". This is really an attempt to change the entire anatomy of the position and pile on more reaponsibility with little to no compensation or recognition. There is also a general unrest amongst all of support as there has been no attempt to reconcile these changes. Guru's are being put on performance plans left and righ and the entire grading system to review our performance has become overly obsesssive and nit picky. You feel as if there is always something wrong with your work, even if you're deemed a high performer. We are not robots. We are doing the best we can, but we're starting to burn out and no one seems to care enough to make a change.

- We lost a chunk of our support during summer/fall of 2018, and have only been getting busier since. For some reason, we still can't keep up, and leadership is giving very generic non-answers when we ask what the game plan is to help with our insane level of incoming support requests. We're constantly slammed, there's no time to breathe; support is exhausted, and many are at their wits' end, because we don't have enough time allotted always for training, personal development time, team meetings for pulse checks, etc. - There are so many people I know who have quit, been put on "Performance Improvement Plans" without warning, or have gone on Leave or reduced hours. Teams are being dismantled left right and centre, and there's been no real acknowledgement of how seriously this is affecting our support team, and in turn, how that is affecting/going to be affecting our merchants. - Job/Role expectations changed about a year ago, which now includes "business coaching" as an expectation, which is a whole other ball game. Without having the time to research and genuinely know what you are talking about, it would require some more formal education, and there has been no compensation increase in response to that role expectation change.