- The training was quite intense as they try to cover so many things in a short period of time and at the same time you're getting bombarded with new features that you need to familiarize yourself with.
- Managing 3 chats at a time can be overwhelming and stressful especially when you are expected to respond to the merchants every 2-3 minutes while digging/researching, chatting with your team and other support group asking for help - if this isn't met a week after being out of training, it is possible that you can get terminated.
- Working from home may sound like a great idea but with the expectations set (particularly for 3 chats), it can be challenging especially when you can't get a hold of internal support to be able to get back to the merchants immediately.
- Most Squad leads are very understanding, unfortunately mine was not. I was always reminded to up-sell (I've only been out of training for a week). I was only been given feedback for chat interactions, mostly criticizing at how slow I got back to the merchants (there's 3 support channels - email, chats, and phone). I was never given the motivation and support needed to improve - advice to Gurus, the moment you think there is something wrong with your Squad lead, reach out to HR or someone higher to seek advice before it's too late. Advice to the management, please train your Squad lead thoroughly.
