Shopify reviews

3.4

46% would recommend to a friend

(3,726 total reviews)
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Tobias Lütke

49% approve of CEO

49% positive business outlook

Shopify has an employee rating of 3.4 out of 5 stars, based on 3,726 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopify employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Jul 24, 2017

Guru

Recommend
Business Outlook

Pros

The culture is amazing The salary is great and including all benefits they offer ups the compensation by at least another $8000 a yeah. Lots of opportunity for advancement Rewording work with merchant and in the communities. Great leaders and honest open door policy and transparency.

Cons

More time together would be great. Working from home as a remote employee is great but nice to see your coworkers IRL as well. Needs more opportunity for BC but they are still very much growing so I can imagine this will come.

5.0
Jul 19, 2017

The best place I've ever worked.

Anonymous employee
Recommend
Business Outlook

Pros

A company that gives so much ownership to the employees and truly allows for individuals to grow and succeed.

Cons

Some people may find the ambiguity around expectations difficult to navigate.

3.0
Jul 18, 2017

Shopify Guru

Anonymous employee
Recommend
Business Outlook

Pros

Working from home is really cool. Laptop and stuff is sent to you which is very fancy. Good training provided and decent pay for a support role. All the members are supportive and so far squad leaders seem to have a good knowledge of the platform and are willing to give you a hand if you need it most of the time. Benefits are a big plus as you can expense many things to the company. I like the fact that all the people here have to go under the guru training and many high responsibility roles were gurus in the beginning.

Cons

The role is stressful and emotionally draining, specially when dealing with rude merchants or when you don't get the help you need during a live contact. Very fast path and a good bit of workload everyday, which frequently leads to staying overtime to finish your queue (a few extra hours per week, specially during the first months). This is accepted and reenforced (get s**t done, even if your shift is over). Only the lunch break (30 minutes) is scheduled. You can take small breaks after informing your squad and if the queues allow it. It seems that Ireland does not have many opportunities apart from being a guru. No multilingual roles despite being a company operating worldwide and having a multilingual customer base. I can see why some employees may quit around the 6 months mark as this is not a sustainable long term role unless your personality is really fit.

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Shopify Response
8y
Hey thanks for taking time to leave such a detailed review! It’s true - being a Guru and working directly with the entrepreneurs who rely on Shopify may be one of the most rewarding roles in the company, but it’s also one of the most challenging! As you mention, many people in high-responsibility roles at Shopify have worked as Gurus, because that experience is so valued across the company. Through programs like Bridging the Gap people in all types of roles at Shopify regularly to listen-in on support calls to maintain an up to date sense of what it’s like to be a merchant using Shopify, and the challenges they’re facing. If you’re looking for opportunities to apply the experience and skills you’ve gained as a Guru to other roles at Shopify, I hope you won’t hesitate to apply to positions we advertise internally, well as any position on our public careers page that looks like it could be perfect for you! Shopify puts huge value on the work that Gurus do, but we recognize that it’s a challenging position, and we’re always looking for ways to make the experience better for people who do that work. To that end, it’s great to have the perspective and feedback you’ve shared here - I hope you’ll share it with your lead as well! Thanks!
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Glassdoor has 4,255 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.