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      Shopify

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      Shopify reviews

      3.4

      46% would recommend to a friend

      (3,726 total reviews)
      avatar

      Tobias Lütke

      49% approve of CEO

      49% positive business outlook

      Ratings by category

      3.6

      Compensation and benefits

      3.4

      Diversity & inclusion

      3.4

      Work/Life balance

      3.0

      Culture & values

      3.0

      Career opportunities

      2.5

      Senior management

      Shopify has an employee rating of 3.4 out of 5 stars, based on 3,726 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopify employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Feb 21, 2017

      It's a soul sucking death trap.

      Guru (remote)
      Recommend
      Business Outlook

      Pros

      There are some great things about this company such as the CEO. He is a brilliant mastermind and the concept of this company is great. The platform is amazing and learning how to code is quite fun, too.

      Cons

      Where to start... - Working here is mentally and emotionally draining. Your days drag on and there are more angry customers than nice ones. If you have to use the washroom (bear in mind, you're working from your own house), you have to let your entire squad know. - There is a Smiley rating system which they monitor like hawks. If you have a great interaction with a customer but the customer isn't happy with the platform, they can mark you with a frownie and that docks roughly 3 points from your percentage. If you're not averaging a 90% smiley rating at all time, then be prepared to pack up your desk. - They should really explain in the job description that you're also required to up-sell. You have a monthly goal to hit and it's definitely not something I was told at the beginning. - You're on a 6 month probationary period so no benefits kick in until then. - Your Squad Leads (aka Guru team managers) are less than qualified to manage. They promote the favourites, not those most qualified. They say that you're not allowed to be promoted until after your 6 month probationary period but many Gurus have been promoted within 4 months or less (recall the favourites comment?) - The pay is definitely not enough for such a high-stress role.

      avatar
      Shopify Response
      9y
      Thanks so much for the feedback and I am sorry you are not feeling heard. At Shopify, we consider feedback a gift and it's vital for growing Shopify to a 100 year old company. We want to hear your ideas, work together to create change and ensure people feel heard. Feel free to speak to you HR Business Partner or Time Lead!
      1.0
      Feb 21, 2017

      Overhyped

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      - Perks (cleaning, lunches, personal development budget) - Benefits

      Cons

      - CEO often interjects into projects (and not just at an engineering level). So common it's called the "Tobi Tornado" because he'll kill projects and make decisions without context. - He prefers to publicly ridicule people and teams on Slack. I've seen this happen several times in the past year alone. - Total lack of trust and respect. - Hard to find people that have stayed beyond 4 years due to stress and mismanagement. - Not uncommon for people to go on sabbaticals for stress. It's so common they even have an internal support group for "breaking" people. The company thinks this is totally normal. - Everything the company does has an ROI for the company, not the individuals. - They think the culture is great because they have parties and free meals meanwhile there is a major diversity and empathy problem. Very "sink or swim" mentality. You need to "figure it out" if something is wrong. Don't expect help from anyone. - If you prefer to work where you'll constantly be stressed out, and without support, in exchange for a cleaning person and free lunches, go for it.

      4.0
      Feb 20, 2017

      Overall a great company

      Guru (remote)
      Recommend
      Business Outlook

      Pros

      The benefits are by far the best I've ever seen. Training and personal development is pretty thorough and there seems to be a lot of room for growth. If you enjoy working from home, this would be a great opportunity for you. You're given a pretty solid support network. They also try to keep things fun and up beat. Keep in mind, it's a young crowd that works for this company.

      Cons

      Some things were a little misleading during training. The quotas are high and you're expected to reach them very quickly out of the gate. You basically hit the ground running (which can be good and bad). Managing 3 chats at a time can be quite stressful and overwhelming (even for seasoned gurus). This job can be extremely isolating. Working from home works well for some but if you are a social person, you might find this quite difficult (the isolation and working the "social life killing" 12-8pm shift is what made me leave in the long run). So many people get burnt out by the 6 month mark that there's a name for it...It's called The Valley of Despair. Seriously, there's even a support group for it. Only apply for this position if you excel in high-stress environments and love working alone.

      Viewing 3610 - 3612 of 3,726 Reviews
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      Glassdoor has 4,255 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.