Spectrum reviews

3.3

52% would recommend to a friend

(18,924 total reviews)
avatar

Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,924 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Apr 16, 2019
Recommend
Business Outlook

Pros

Free services, great medical and 401k

Cons

No consistency at all in the company no matter if your talking between the supervisors, managers or between the different call centers. Focus is on shoving product down someone’s throat instead of helping the customer find what works for them. Also company uses very outdated technology but claims they are the best.

2.0
Mar 28, 2019

No leadership or direction

Anonymous employee
Recommend
Business Outlook

Pros

free cable and an ok salary for the CT area

Cons

the directors are not leaders here, they are all behind closed doors all day, have no clue what their reports do, they are unprofessional, and only choose to grow people they are friends with. Asking for direction or help is a punishment, stay away!

3.0
Mar 26, 2019
Recommend
Business Outlook

Pros

Free company services. TV Gold, base internet, home phone completely free. Add on boxes and services at minimal cost. Pretty flexible with scheduling for a call center, supervisors and leads are usually very supportive and always there ready to help. You meet a lot of great people in the call center.

Cons

Naturally working in a call center, it is only a matter of times before you lose your mind. The amount of incompetence you are forced to put up with talking to people is mentally taxing. I never thought working in a call center would be so hard. Do not underestimate this job, customers will wish death, cancer, literally the worst things upon you and your family because their internet isn’t working and it’s not even your fault. We have to sit there and listen to them. Upper management is disconnected from the rest of the building. They work in the same building as us and you hardly ever see them or hear from them. Their expectations show they are simply out of touch.

Viewing 448 - 450 of 18,924 Reviews

Glassdoor has 20,005 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.